Workplace Services Logistics Lead

You will be part of a core in-house Facilities team, supporting approximately 800 members of staff across three buildings in West London (Kensington), and one building in East London (Shoreditch) Your role: This is a truly varied logistics role centred around the provision of a highly professional level of service including reception duties, distributing post, portering, couriers, supply of stationery and ensuring that the facilities required by colleagues are available and they are supported seamlessly. This role is suitable for a professional and positive coordinator or lead receptionist who understands the value of customer service and the difference that this can make to their colleagues. You will be the lead for the logistics team and will implement processes for the rest of the team to put into practice. This position will require being in the office 5 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships. Here you'll get to:

• Managing reception and front of house, ensuring a tidy and presentable entrance
• Day-to-day management of post room
• Administration of Starters and Leavers process with the FM team
• Ownership and upkeep of UK wide phone list
• Oversight of meeting room bookings and management of meeting room set-up
• Managebuilding wide artwork inventory
• Support in running Fire drills
• Management of DSE system and dealing with DSE requests in a timely fashion
• Liaise with account managers to set up new courier accounts, attend review meetings to assist with cost control
• Reception duties
• Post room duties
• Assist with small moves and changes across London sites
• Write and maintain staff rotas
• Actively review and monitor all invoices
• Organising temp cover for holiday and sickness
• Write and implement processes for the wider team to follow
  
  Computer literate including a good working knowledge of Microsoft including Word and Excel is essential. Experience in using Google Docs, Mail, Calendars preferable
• Effective communication skills on the telephone, via email and face to face
• Ability to provide routine oral and written information clearly and concisely, with excellent attention to detail
• Ability to build positive working relationships with internal and external clients at all levels.
• Proven track record of working in a customer facing environment is essential.
We'd love it if you also had:
• Experience being a lead receptionist or manager of Front of House
• Experience booking couriers or working in a post room
  
  At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.
We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sex or sexual orientation, race, ethnicity, religion or belief, disability, and any other protected characteristic or identity. Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent., As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX - the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways - and Alternative Distribution Alliance (ADA) - the ground-breaking global distribution company for independent artists and labels. Together, we are Warner Music Group: Music With Vision & Voice.