Workplace Services Manager

We are seeking a skilled and experienced Workplace Manager to manage three HQ buildings in London. The primary focus of this role will be to ensure statutory compliance, back of house spaces, PPMs, Reactive maintenance, L8, and other related tasks to support the silent running of our FM delivery whilst maintaining customer experience at the heart of what you do.

· This role will report to the London Campus Lead Workplace Site Manager and will work closely alongside London Service Line Leads, the Contract Support & Governance Manager as well as Business Area SMEs & the wider Mitie functions e.g. finance, projects, procurement, water, fire & control etc to ensure Operation Resilience, customer satisfaction (NPS), P&L responsibility, implementation of best practice, standardisation and consistency and continuous improvement.

· Be responsible for core Mitie service scope responsibilities ensuring Mitie Service Lines and 3rd party suppliers maintain and repair the services of the London Campus in line with the clients' contractual requirements, statutory requirements, agreed timescales and budget.

· Assist in the monitoring of KPIs.

· Deliver high quality service provision, challenge the status quo with a focus upon the end user experience.

· Be passionate about the client vision in creating the best workplace experience for everyone.

· Identify areas for growth whilst ensuring the Mitie Commercial Change Control process is adhered to.

· Manage relationships with client stakeholders, mapping and avoiding operational escalations.

· Continuous championing on health & safety initiatives.

Main duties

· Work with the other Workplace Site Manager & Lead Workplace Site Manager to ensure the management of any building incident.

· Work with the Contract Support Administrators to ensure they can effectively manage the PPM schedule for the all plant and services within your allocated building, arrange contractor quotations for the maintenance of plant and services, review all RAMS through the Epermit system and manage access to the Deloitte demise for all Mitie contractors and subsidiaries.

· Ensure that all facilities in the buildings are operating at peak performance levels

· Ensure statutory compliance with all relevant regulations and guidelines

· Develop and maintain relationships with vendors and contractors

· Develop and implement policies and procedures to ensure efficient and effective operations

· Supervise and manage a team of facilities management professionals

· Ensure that all back of house spaces are maintained to a high standard

· Manage PPM schedules and ensure that all tasks are completed on time

· Manage reactive maintenance tasks and ensure that they are completed promptly

· Legionella RP

· Collaborate with other departments to ensure a seamless and integrated workplace experience

· Arrange contractor quotations for the maintenance of plant and services.

· Review all RAMS through the Epermit system and manage access to the Deloitte demise for all Mitie contractors and subsidiaries.

· Ensure all contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipment.

· Ensure all works are carried out in accordance with the safe systems of work and permit to work procedures.

· Co-ordinate and supervise staff and contractors to ensure essential repair works, planned preventative maintenance, calibration and fault diagnostics are carried out to the appropriate quality standards and in a timely manner.

· Regularly audit records to ensure system robustness and audit readiness as and when required.

· Regularly meet with, review and audit contractor performance to ensure compliance with the contract and Health and Safety requirements.

· Regularly review contractor performance to ensure compliance with project specifications and adherence to Health and Safety.

· Take appropriate action to remedy any non-compliance.

· Apply a flexible approach to Workplace Services management in accordance with both the Company and Client requirements that may prevail from time to time., · Follow Group and company policies and procedures at all times;

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

· Use all work equipment and personal PPE properly and in accordance with training received;

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Level of Authority

· The job holder will have the authority to carry out their role on a day to day basis in accordance with all prevailing company policies. The job holder will have authority to incur expenditure and to agree legally binding commitments on behalf of the company but these must be in accordance with the company authorisation limits, which are determined by the Authorisation Register

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Essential

· Experience of working as a Building Services Manager/ M&E Manager for a minimum of 5 years in a corporate setting.

· A very strong understanding of Mechanical and Electrical Packages.

· Experience in total site management as well as a proven track record of leading multiple discipline teams.

· Experience in the M&E Building services sector and a working knowledge of the operational activities and trade skills.

· Excellent presentation and communications skills and proficient problem solving skills. It is crucial that you have the ability to work well under pressure, the confidence to make decisive decisions and experience in meeting tight deadlines.

· Thorough technical knowledge, plus relevant experience, of the operation and maintenance of critical building services as described in the key responsibilities of the role section.

· A proactive attitude, with experience of successfully delivering change, through both processes and people.

· Knowledge of current legislation and mandatory standards relating to safe working practices.

· Excellent organisational and interpersonal skills.

· Relationship management skills and the ability to manage a team under both direct and indirect line management.

· The ability to communicate effectively, in both verbal and written forms.

· Capable of fully utilising programs in the MS Office suite to produce written reports, tracking spreadsheets and presentations.

· NEBOSH

· IFM Qualification

Person Specification

· The desire and drive to deliver excellent service

· An effective communicator in both written and verbal forms

· The capability to build understanding and trust

· The capability to personally develop to the benefit of both self and the team

· Works collaboratively to achieve team success

· The capability to understand issues and get to the root cause

· The capability to develop, implement and deliver solutions

Relationships

· Report to the London Lead

· Work closely with all other members of the Building Management Team through "One Team" approach to building management.

· Work closely with all other Building Services Managers across Deloitte London buildings.

Working within the Mitie values and behaviours

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy -

· We challenge people when they don't do the right thing

· We welcome advice from anyone that might improve what we do

· We are open and honest

· We think safety and always follow rules for safe working

Helpful -

We go out of our way to make a difference

How we behave…

· We work with each other to achieve the best for clients and for Mitie

· We share information to help colleagues succeed

· We build great relationships

· Our first response to requests will always be positive

· We look out for each other, never walking by unsafe actions or situations

Inspiring -

We help others to be the best they can be

How we behave…

· We support and encourage each other to develop

· We lead by example

· We set clear expectations

· We listen to and learn from others

· We learn from mistakes and incidents to prevent recurrence

Passion Take our people, add their passion, and you get something really special.

Spirited -

We give it everything we've got

How we behave…

· We do good things for each other, the environment and the community

· We appreciate diversity and encourage it

· We demonstrate team spirit

· We are committed to doing things better and setting new standards in all that we do

· We take pride in what we do and have fun doing it