Works Co-ordinator

You will be responsible for effectively deploying Metworks trade teams to make repairs to properties. You will also be responsible for operating Metworks systems to ensure that planning, finance and administration tasks are maintained and enable the company to meet all of its contractual and performance requirements. As a Complex Works Co-ordinator, you will support the team to deliver excellent performance and a smooth day to day repairs service to residents and front-line staff, with an emphasis on compliance and installation of Fire Doors, special projects & complex repairs. Your role will include, answering the phone, supporting the Contract Manager and Supervisor in compiling reports and monitoring KPIs and dealing with day-to-day queries from both trade staff & front-line staff, ensuring they are routed appropriately within the team. Working closely with the team, our contractors, supply chain partners and our customers, you will have telephone contact with residents, and manage the team mailbox. Your role will be flexible, and you may be asked to complete a range of administrative tasks to help us deliver the services that the team is responsible for.,

• Planning of works for both in house & contractor works.
• Liaising with supply chain partners for materials and services.
• Planning and administering of Fire Safety works, that may include Fire door installations and repairs, Fire Stopping, Structural repairs & installations to include all documentation, liaising with supply chain partners, BM Trada, MTVH Fire Safety Team (FST), & sub-contractors.
• Monitor progress on complaints & escalate to Contract Manger & Supervisor.
• Provide the Contract Manager & supervisors with performance data.
• Organise & attend meetings as required, including drafting agendas, booking rooms and refreshments, collecting visitors and typing minutes.
• Support the team to manage the work of contractors e.g. rebooking repair appts with customers and escalating appropriately where necessary.
• Ensure queries are allocated to the correct members of your team and responded to promptly.
• Undertake any other administrative and clerical tasks for the teams as necessary.
• Support the Contract Manager with a range of admin duties relating to their responsibilities.
  
  Experience of developing and running administrative systems and procedures.
• Experience of managing conflicting priorities in a busy office environment.
• Take responsibility for your own learning and development.
• Excellent PC skills including Microsoft Word, Excel, Outlook, Sketch Up, and in house repairs systems of working with Northgate and DRS applications.
• Experience of effectively completing multiple tasks in a busy environment.
• A self-motivated, ambitious team player who is capable of managing their own time.
• Experience of taking minutes and administration
• Proven background in a customer service focused environment
• Problem-Solving Ability: Identifying issues and finding practical solutions quickly.
• Proactiveness: Anticipating needs and taking initiative to address potential issues before they arise.
• Flexibility and Adaptability: Adjusting to changing priorities and unexpected tasks.
• Ability to understand Construction related terminology., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
• Gender
• Ethnicity
• LGBTQ+
• Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!


• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation