Works Coordinator

We are looking for a Works Coordinator to join our team covering the South West and Midlands Region. You will be responsible for delivering, coordinating and maintaining effective and efficient coordinative systems to support the delivery of services. Communicating with the wider regional team, you will work collaboratively to provide timely information to support team members when dealing with repairs which have been scheduled. The role of Works Coordinator will include:

• Supporting the regional team with effective communication to ensure accurate and timely information is collected and coordinated to meet the required timescales
• Provide quality statistical information on key performance indicators to assist managers in target setting, performance monitoring and implementing improvements where needed
• Updating all manual and computerised records in an accurate and timely manner
• Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Maintaining relationships with internal and external stakeholders such as managers and trade colleagues, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.


• Recent experience of providing administrative support to senior management
• Experience working within Social Housing or for a responsive maintenance service provider would be beneficial but not essential
• Experience of working in an appointment / work scheduling environment
• Some knowledge of producing quality compliance and statistical information
• Ability to work on own initiative and independently
• Excellent communication and customer care skills
• Proficient user of Microsoft packages including as Word, Excel, Outlook and Teams
  
  Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
  
  As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £29,954 per annum (rising to £31,530 per annum after 12 months, subject to satisfactory performance)