Workshop Administrator

Where you can make a big difference is by making every second in the day count - from booking in vehicles for maintenance and repairs, liaising with your workshop team to schedule work, updating customers on progress, or ensuring the correct approvals are in place for the work carried out, you can be sure you will never be looking for something to do! Your Technicians rely on you to plan their day and keep the workshop running efficiently, so an understanding of the motor trade or car dealerships would certainly help get you off to a flying start in your new role with us. Our proven induction training will help of course, however, you'll need all of your customer service know-how, planning and administration skill, and most importantly your logical, 'can-do' attitude to deliver the experience our customers expect from us. Set in the peaceful countryside, away from the hustle and bustle of industrial sites, this location offers a refreshing change of pace. While there's nothing available within walking distance, Jeremy's service station, just a 5-10 minute drive away, features a Greggs and provides a convenient stop. The team here is tight-knit, creating a great atmosphere where everyone works well together. Over the years, the team has been on an incredible journey, transforming the site into a go-to destination for customers and other teams seeking support with training and development. Their hard work has built a strong reputation. Your responsibilities:

• Taking instructions from customer's and processing efficiently service and/or repairs in workshop and obtain customer's signature on completed repair order.
• Maintaining the progress of customer's vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of any cash accounts before releasing vehicle
• Notifying customer of vehicle status and arranging collection or delivery.
• Handing over vehicle in a professional manor, and in a clean condition, inspect vehicle for any bodywork damage, explain repair work carried out, if additional work is required re- book vehicle for future work.
• Ensure that Technicians job card write-up and allocation of time is well documented to ensure accurate billing.
• Maintain a good working relationship with customers by answering the telephone and responding to any queries within the target set by the Company to ensure repeat business.
• Ensure customer's vehicle history is reviewed and maintained up to date and customer is informed of required services due.
• Ensure that customers who are waiting for their vehicle are comfortable
• Ensure customer's vehicles are secure at all times, especially when parked in the compound.
• Assist the Service Manager to ensure the smooth running of the service desk.
• Maintain the smooth running of the 24-hour service for incoming breakdowns and authority required for the repairs carried out in the workshop relating to the breakdowns.
  
  As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do., With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.

Of course, a great basic salary, but there's much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren't limited to) …
• A fantastic quarterly bonus scheme
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday!
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!