Workshop Controller

Support a geographic territory of LCV buyers with making all their BCA interactions as smooth as possible including making their purchasing journey, deliveries / collections as smooth as possible.
Promote LCV online and physical sales channels offered by BCA, supporting BCA Auction and Vendor programmes across all UK Branches
Increase BCA share of wallet (SOW) across Buyer portfolio to promote BCA as the primary source of LCV vehicles for their business.
Demonstrate additional BCA's products and services including (but not limited to) Partner Finance, Part Exchange opportunities, AutosOnShow, Bid Now/Buy Now, DealerPro, Cinch.
Ensure the appropriate BCA loyalty card is in place and encourage greater share of purchasing wallet.
Support the debt team to ensure all outstanding auction and sundry debts are settled in timely fashion indicated by their card status.
Educate buyers with how to use our Online services including Live Online bidding, searching for stock, utilising self-collection portal.
Make appointments, manage diaries and organise MS Teams / Zoom meetings to enable buyer review and upselling opportunities.
Create, build and maintain successful working relationships with Auction Centres / Customer Services and all other BCA businesses.
Partake in various LCV buyer campaigns including Dormant Buyers, Lapsed Buyers, Sales of interest etc.
Maintain a relationship with the National Accounts team and participating auction centres, keeping them updated with buyer contact activities and requirements.
Gain customer insight from Buyers to help make recommendations that can improve marketing effectiveness, operational efficiency and customer satisfaction.
Introduce new LCV buyers to BCA.
Attend training courses to improve product knowledge and self-development, as well as site visits to understand all areas of the business.
Attend industry events when required.

Experience working in a customer focused environment is essential.
Put customers and team work at the heart of everything you do and take on challenges with a natural curiosity to identify improvements with a positive mind set and can do approach.
Have knowledge around Light Commercial Vehicles sector.
Be an excellent communicator, both written and oral together with strong negotiating, influencing and questions skills.
Ability to deal with conflicts positively and objectively whilst managing and resolving customer dissatisfaction.
Organised with good time management.
Sales/account management experience desirable.
Automotive sector background an advantage.
Demonstration skills.
Good relationship building skills.
Self-starter.
UK Travel required

At BCA, we're altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing business, the backbone of the UK's automotive supply chain, and the best place to build the career you want.

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders

And so much more…

As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability