WorkWell Work Administrator

To provide a comprehensive personal assistant service including general administrative support to the WorkWell team, Senior Work and Health Coaches (SWHC) and Team Manager. To take a lead role in the co-ordination of a range of general administrative functions required to support the associated management team. The post-holder will provide comprehensive secretarial and administrative support to the team, including diary management, maintaining records and the team database, both paper and electronic, in accordance with Trust policy. Having the right value base is essential for this role., The post holder will contribute to the WorkWell employment service by working with the management team to co-ordinate team activities, team meetings, supervision sessions and other meeting commitments. The post holder will have no line manager responsibilities but may be required to train/supervise work of junior staff/agency staff/apprentices in the department. They will also provide support and advice at times to the other team administrators across Employment Services. The post holder will ensure that all administrative activities are executed with maximum efficiency, accuracy and effectiveness. They will operate the highest level of discretion to attract the full confidence of the Manager and any service leads. Answering internal and external enquiries and directing callers or visitors appropriately, taking messages and resolving issues., 1. Answer the telephone and deal with queries and referrals which at times requires tact, sensitivity and emotional resilience in responding to patients who may be unwell. Directing enquiries appropriately and resolving any issues that they are able to. 2. Effectively communicate issues to relevant parties, using initiative when dealing with enquiries that may require a prompt response. 3. To carry out general clerical duties including, word processing, filing, photocopying, telephone answering, and diary management. Managing the Team/Managers' diary using independent judgement to prioritise the Team/Manager's work schedule. 4. To assist with the setting up and maintenance of effective and efficient administrative systems for the project's activities. To input, update and retrieve information into computer databases and spreadsheets, and audit files regularly to ensure compliance with funding guidelines. 5. To collate information and assist in the preparation of reports to senior officers to strict deadlines; including the preparation of monthly project monitoring returns and other reports as required, managing and prioritising any workload commitments as they arise. 6. To assist in the development and maintenance of appropriate financial records, including records of invoices and credit notes, transactions etc. utilising both manual and computerised record systems. Ensuring comprehensive administration systems to facilitate smooth running and high quality administrative practices. 7. To liaise with external organisations to ensure the collection of information to meet the requirements of funding bodies.

• Please Note that Internal at Risk Employees will be given preference for this position
We reserve the right to bring the closing date forward for this vacancy at any time should we receive an overwhelming response of applications. We therefore encourage applicants to apply early if you wish to be considered for this post. If you do not hear from the recruitment 4 weeks within the advertised closing date please assume that you have been unsuccessful at the shortlisting stage. Please ensure that you check your emails on a regular basis for any recruitment updates regarding this vacancy. If you are not successful at the shortlisting stage and would like feedback, please contact the Recruitment Team directly for feedback. The salary range quoted is as per NHS Agenda for Change pay structures. This is based on the number of years' working directly within the NHS at the advertised pay band. Experience gained with other NHS Trusts will apply, but candidates without prior experience working direct for the NHS would normally be appointed at the lowest point unless they can demonstrate the equivalent experience and then be eligible for incremental increases in future years. Successful applicants for clinical posts up to and including Band 4 are expected to hold the national Care Certificate qualification and will be supported to attain this once in post. The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation. As a Trust we are passionate about Anti-Racism, Disability Inclusion, and LGBTQ+ Equality, and are committed to diversifying our staff team in all areas and at all levels of seniority to better reflect the diverse communities we serve. Therefore, we particularly welcome and encourage applications from people who belong to a minority or marginalised community, including from Black and Asian, Disabled (including hidden disabilities such as Neurodiversity, Mental Health, etc), or Lesbian, Gay, Bi, Trans or Queer (LGBTQ+) people. Furthermore, Disabled applicants have the option of requesting that their application is considered under our Guaranteed Interview Scheme (GIS). Please indicate your intention to apply under the GIS in the relevant section of your application. Regardless of whether you participate in the scheme or have shared a disability, you will be provided the opportunity to request reasonable adjustments to the interview process at each stage of the recruitment process. Due to the nature of the work some posts may be subject to a Standard Enhanced Disclosure and Barring Service (DBS) check, through the Disclosure and Barring Service as stipulated under part V of the Police Act 1997. Having a criminal record will not necessarily bar you from working with us; this will depend on the nature of the position and the circumstances of your offences.

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide: + Adult and older adult mental health services + Specialist learning disability services + Mental health services for children and young people + Community healthcare services for children, young people and families in Dudley Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone's life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance., Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.