Yacht Customer Service Representative

Salary Not Specified

Akzonobel, Shipcote, Gateshead

Full time
Permanent
Onsite working

, 14 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: ce8357e08fa84c57b699645f9ad74ffe

Akzonobel

Full Job Description

Act as first level contact for customers for order receipt, confirmations, and answers to questions
Build positive relationships with customers and internal stakeholders
Carry out accurate and timely order processing using our ERP system, including managing back orders and advising customer of any stock issues
Ensure that invoices to customers are raised accurately and on time
Collaborate with logistics and other internal functions to ensure smooth delivery of orders
Document and resolve customer complaints, working together with sales and technical functions to find solutions
Follow all standard procedures related to audit and record keeping

Good standard of education including Maths and English
Experience in a customer service role
Proficient user of MS Office applications such as email and excel
Knowledge of SAP is preferred but not essential
Proficient in English (verbal and written). German and/or another European language is a bonus but not essential
Excellent communication & interpersonal skills.
Enjoys a collaborative working environment where supporting each other is key to success
Good at building relationships & committed to providing excellent client service.
Well organized, accurate and with an eye for detail.

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together., If you have experience in a client facing role and are eager to further develop your skills this is an exciting opportunity to join a world expert in making coatings. Operating in over 150 countries, AkzoNobel is home to well-known brands and has been awarded Top Employer status in the UK & Europe. We are now recruiting a Customer Service Representative to support our Yacht coatings business by providing outstanding client service

Competitive Salary (depending on experience)
25 days holiday excluding bank holidays
Income protection
Staff discount at Dulux Decorator Centre stores
Employee Assistance Programme
Employee Life Assurance
Company pension
Product discounts
Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!, We have been inventing the future for more than two centuries and need people like you to be part of the team.