YES Administration Officer

The Youth Emotional Support (YES) service works with young people aged 11 to 18 to help ensure that they are supported to achieve their potential. The foundations for future mental health, emotional control, intelligence, and parenting ability are all set in place in the early years through to adolescence, and the home surroundings, family life and parenting are all important factors in determining positive outcomes for young people in the future., You will be supporting the team with a variety of administrative tasks from data entry, customer enquiries filing, arranging meetings and sending agendas, collating information, updating spreadsheets and updating council IT systems, always with a customer focused approach.

1. Good verbal communication skills for answering telephone queries effectively and communicating with colleagues and customers. 2. Clear and effective written communication skills to process data and financial information, to write non-standard correspondence and respond to emails appropriately. 3. Good numeracy skills to work with figures and data to make sound and accurate financial calculations and data collection, working methodically. 4. Sound and accurate IT skills including Word and Excel (or equivalent) for daily office duties such as using e-mail, processing documents or updating spreadsheets. 5. Good analytical and problem-solving skills to analyse specialist information and draw practical conclusions. 6. Ability to embrace change and adapt to changing situations and new ways of working positively and effectively.,

• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• Experience of working in an office environment.
• Relevant technical knowledge of procedures and practices associated with delivering an administrative service.
• Experience of working in an office environment.
• Sound and accurate overall IT knowledge and experience in using Microsoft Office.
• Experience working with care record management systems - Desirable
• Knowledge and awareness of the processes and systems associated with working within the service specialism (MIS and Mosaic) - Desirable