This is a full-time position leading a team of Payroll Managers, to facilitate the smooth running of FMP Payroll Services by:

Supporting the Regional Operations Managers
Ensuring clients' payrolls are run in an accurate, efficient and effective manner
Maintaining high client retention rates
Achieving high customer satisfaction in accordance with their personal and team objectives.
Supporting and assisting in the upskilling of the Payroll Managers
Managing and supporting a team of Payroll Managers, including conducting one to one meetings, identifying training needs, and reporting to Regional Operations Managers.
Process clients' payrolls as required
Running payrolls, ensuring that clients are paid accurately and on time, while adhering to standard procedures outlined in client procedure documents
Ensure all team BACS payments and RTI submissions have been prepared by the team and have been correctly submitted to BACS and HMRC
Year end processing
Dealing with third parties including HMRC
Setting up procedures for individual clients according to individual needs, while at the same time using QA procedures
The speedy, efficient and professional resolution of client queries, thus building and maintaining good relationships with clients
Keeping up to date with upgrades and developments in the Payroll software products IRIS and IRIS Software & Services are trade marks
Keeping up to date with developments is legislation changes as they affect FMP Payroll Services clients
To fulfil objectives/targets as set out in the In Year Review
Attend and input to monthly Bureau Management Meetings
Be responsible for authorising team holiday requests and logging team sickness
First line of response in dealing with team members' queries
First point of escalation for client issues
Liaise with Account Management regarding teams client issues
Attend client meetings when required Any other duties as may from time to time be reasonably required