Service Advisor
Volkswagen Group, West End, Kirklees
- Full time
- Permanent
Apply on company site
Multiskilled MET Technici...
Solus Accident Repair Centres, Catcliffe, Rotherham
- Full time
- Apprenticeship programme
Apply on company site
Dispensary Technician
Erek Daily Alerts - NHS, Penistone, Barnsley
- Full time
- Permanent
Apply on company site
Field Care Supervisor
Helping Hands, Spital, Chesterfield
- Full time
- Permanent
Apply on company site
Technician, Doncaster Mal...
Network Rail, Doncaster
- Full time
- Permanent
Apply on company site
MOT Tester
Halfords Group PLC, Huddersfield, Kirklees
- Full time
- Permanent
Apply on company site
LGV Driver Apprenticeship...
Royal Mail, Low Common, Wakefield
- Full time
- Permanent
Apply on company site
Apprentice Hire Controlle...
Speedy Hire Plc, Ossett, Wakefield
- Full time
- Permanent
Apply on company site
Cycle Technician (Bike Me...
Cycle Works Yorkshire, Huddersfield, Kirklees
- Full time
- Permanent
Apply on company site
Workshop Facilitator - Mo...
Heart of Yorkshire Education Group, Castleford, Wakefield
- Full time
- Permanent
Apply on company site
Mobile Plant Auto Electri...
Liberty Steel Group, Sandhill, Rotherham
- Full time
- Permanent
Apply on company site
Parts & Goods Controller
Dawsongroup Plc, Clifton, Calderdale
- Full time
- Permanent
Apply on company site
Workshop Technician
Dawsongroup Plc, Doncaster
- Full time
- Permanent
Apply on company site
Technician [Off Track]- K...
Network Rail, Ferrybridge Hill, Wakefield
- Full time
- Permanent
Apply on company site
Workshop Technician
Dawsongroup Plc, Bircotes, Nottinghamshire
- Full time
- Permanent
Apply on company site
Mechanic
Northgate plc, Huddersfield, Kirklees
- Full time
- Permanent
Apply on company site
Vehicle Technician
Northgate plc, Huddersfield, Kirklees
- Full time
- Permanent
Apply on company site
Battery Service Technicia...
Enersys, Sandhill, Rotherham
- Full time
- Permanent
Apply on company site
Technician [Off Track]- K...
Network Rail, Ferrybridge Hill, Wakefield
- Full time
- Permanent
Apply on company site
Vehicle Technician
Sytner Group Limited, Orchard Square, Sheffield
- Full time
- Permanent
Apply on company site
Salary not available. View on company website.
Volkswagen Group, West End, Kirklees
- Onsite working
- Full time
- Permanent
Posted today, 12 Feb
Job ref: c104d74a11174e188ae50fd0aab97f57
Full Job Description
As a Service Advisor working at our Volkswagen Commercial Vehicles dealership in Cleckheaton, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated and friendly individual who is dedicated to providing an exceptional customer experience. It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive! Key Responsibilities will include:
- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
- Progressing vehicle repairs through the workshop, utilising effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
- Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings.
- Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
- Professionally selling products, services and repair work as appropriate to customers' needs whilst ensuring all objectives are fully achieved.
- Invoicing completed work and taking payments where required.
- Working as part of a team, to ensure all departmental objectives and KPI's are achieved.
- Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.
A proven track record of achieving high levels of customer satisfaction. - A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills are essential and experience of using databases would be desirable.
- Ability to work to targets, deadlines and under pressure.
- Ability to quickly build strong relationships.
- A true team player!
- A driving license free from excessive penalties.
Read more about our Our Ambition: At JCT600 we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home. Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way. When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number. JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression. Volkswagen - Competitive salary plus bonus
- A life assurance plan and a company pension subject to T&C's.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.
Why join JCT600 and what is in it for you? As part of our ambition to be best place to work, we offer:
Direct job link
Jobs by core skill
Automotive
Automotive jobs by area
Automotive jobs in Bexley
Automotive jobs in Bexleyheath
Automotive jobs in Bromley
Automotive jobs in Bromley Common
Automotive jobs in Camden Town
Automotive jobs in City of Westminster
Automotive jobs in Croydon
Automotive jobs in Ealing
Automotive jobs in Enfield
Automotive jobs in Greenwich
Automotive jobs in Hackney
Automotive jobs in Hammersmith and Fulham
Automotive jobs in Harrow
Automotive jobs in Hillingdon
Automotive jobs in Hounslow
Automotive jobs in Islington
Automotive jobs in Kensington and Chelsea
Automotive jobs in Kingston upon Thames
Automotive jobs in Lambeth
Automotive jobs in Lewisham
Automotive jobs in Merton
Automotive jobs in Orpington
Automotive jobs in Richmond upon Thames
Automotive jobs in Sidcup
Automotive jobs in Southwark
Automotive jobs in Sutton
Automotive jobs in Tower Hamlets
Automotive jobs in Twickenham
Automotive jobs in Wandsworth
Automotive jobs in Wimbledon