26 Biotechnology / Life Sciences jobs in Calne, Wiltshire

Deskside / Desktop / 2nd ...

Salary Not Specified

Thermofisher Scientific, Nythe, Swindon

  • Full time
  • Permanent

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Posted today, 6 Jan

Benchtop Confocal Microsc...

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Oxford Instruments Plc, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 4 Jan

Revenue Analyst - UK - Ho...

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Worldwide Clinical Trials, Inc., Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 4 Jan

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Biotechnology / Life Sciences jobs Calne, Wiltshire

Clinical Registry Adminis...

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ICON PLC, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 4 Jan

Sr QC Technician

Salary Not Specified

Thermofisher Scientific, Walcot East, Swindon

  • Full time
  • Permanent

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Posted 2 days ago, 4 Jan

Senior AI Technical Proje...

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Erek Daily Alerts - Turnitin, Can be based anywhere.

  • Full time
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Posted 3 days ago, 3 Jan

Bank Dialysis Assistant

£23920

Fresenius Medical Care, Frome, Somerset

  • Full time
  • Permanent

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Posted 5 days ago, 1 Jan

Contracts Specialist

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ICON PLC, Can be based anywhere.

  • Full time
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Posted 1 weeks ago, 29 Dec

Biostatistician

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ICON PLC, Can be based anywhere.

  • Full time
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Posted 1 weeks ago, 28 Dec

Technology Field Applicat...

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Arrow Electronics, Can be based anywhere.

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Posted 1 weeks ago, 27 Dec

Data Engineer

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Cencora, Inc., Can be based anywhere.

  • Full time
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Posted 1 weeks ago, 25 Dec

Medical Director, Medical...

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Worldwide Clinical Trials, Inc., Can be based anywhere.

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Posted 1 weeks ago, 24 Dec

Principal Medical Writer

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ICON PLC, Can be based anywhere.

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Posted 1 weeks ago, 24 Dec

Workforce Learning & Deve...

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Astellas Pharma, Can be based anywhere.

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Posted 2 weeks ago, 21 Dec

Manager (Medical Writer),...

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Cencora, Inc., Can be based anywhere.

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Posted 2 weeks ago, 21 Dec

Manufacturing Material Pl...

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Thales Group, Can be based anywhere.

  • Full time
  • Temporary

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Posted 2 weeks ago, 20 Dec

Global HEOR manager

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Abbott, Can be based anywhere.

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Posted 2 weeks ago, 20 Dec

Sustainability Specialist

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iCIMS, Can be based anywhere.

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Posted 2 weeks ago, 19 Dec

Principal Biostatistician

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ICON PLC, Can be based anywhere.

  • Full time
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Posted 2 weeks ago, 18 Dec

Biostatistician I

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ICON PLC, Can be based anywhere.

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Posted 2 weeks ago, 18 Dec
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Deskside / Desktop / 2nd Line Support Engineer

Salary Not Specified

Thermofisher Scientific, Nythe, Swindon

  • Onsite working
  • Full time
  • Permanent

Posted today, 6 Jan

Job ref: b67f5b1e140845b59050a8dbeef0fc1d

Full Job Description

The Deskside Support Engineer ensures the continued operation of desktop and laptop equipment, associated peripherals for both local and remote staff within the EMEA region. Reporting to an IT Manager, you will prioritise your own time and resources to efficiently meet SLA's and support local operational activities. This is an excellent opportunity for a customer-facing IT support professional who can work independently to play a key role in providing technical support to our colleagues.,

  • Hardware and software incident resolution for on-site and remote users within the defined Service Level Agreements (SLAs), using standard remote-control tools.
  • Support existing and new IT infrastructure and applications for designated function/site/application platform (SME).
  • Utilise the service management tool and updating as incidents are progressed or resolved.
  • Plan, coordinate and carry out hardware installation, moves, adds and changes. This will include the lifting and transporting of objects, such as computers and peripherals. Occasional inspection of cables in floors and ceilings.
  • Software installation using software deployment tools.
  • You will write site documentation, run books and knowledge articles.
  • Network support including port activation and extended working with Network Support Engineers.
  • Advanced telephony, Cisco user administration and support, including Hunt Group setup and reporting.
  • Advanced Voicemail, Video-conferencing and Meeting Room support
  • Advanced support and problem solving for printers, including prioritisation of critical issues.
  • Deliver complex project work under guidance when agreed.
  • Follow Desktop Good Working Practices and wider Thermo Fisher Scientific Quality Management processes.
  • Present an effective, timely and professional Thermo Fisher Scientific presence to our customers, which span a variety of different departments and job roles.
  • Identify and implement opportunities for continuous service improvement e.g. Shift Left.
  • Attend, participate and report on team and customer meetings.
  • Travel within the UK (up to 20%) which may necessitate own transport and the flexibility to support other sites when required.

    Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), We require proven support experience in a customer facing role, providing 2nd line technical support (including remote management tools).
  • ITIL qualification at Foundation Certificate (or equivalent).
  • Demonstrable experience with Windows 10 & Windows 11
  • Strong customer engagement skills and integrity.
  • Ability to clearly define, prioritise and complete tasks.
  • Ability to prioritise own time, set realistic timescales and complete within agreed timescales.
  • Excellent analytical, evaluative, and problem solving abilities.
  • Experience of DELL (or equivalent) hardware.
  • Desirable Experience:
  • Degree (or equivalent) in computer science, information sciences, or related field.
  • Knowledge of virtualization technologies.
  • Support experience with Microsoft Office 365.
  • Understanding of current network hardware, protocols and standards.
  • Understanding of Information Security principles.
  • Familiarity with Windows 11, management and deployment technologies such as Intune and Autopilot.
  • Appropriate Microsoft certification.

    When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world., Thermo Fisher's Swindon facility specializes in integrated sterile liquid and lyophilized product development and commercial manufacturing, including high potency products and LVP. The Swindon facility offers extensive development and commercial capabilities for sterile dosage forms, including liquid vials, commercial fill finish lines, primary and secondary packaging vials., Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

    We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
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Direct job link

www.jobs24.co.uk/job/deskside-desktop-2nd-line-support-engineer-124426098
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