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Project Manager IRT Client Services (CSPM)
Salary not available. View on company website.
IQVIA, The Park, City of Nottingham
- Onsite working
- Full time
- Permanent
Posted 1 week ago, 16 Apr
Job ref: 7816268fab9e47cc8fbfe882be1a265d
Full Job Description
- Act as main point of contact for the client during study maintenance
- Organise or participate in regular client meetings
- Respond to all client requests in a timely manner
- Manage study and Program budgets, Change Orders (COs) as required
- Provide regular updates to client on study related information
- Proactively review supply strategy for improvements and identify risks
- Periodically review study data to identify trends or issues
- Work with APM to author data change requests based on Client's request
- Pre-approve data change requests as needed
- Coordinate the implementation and review of the data changes
- Review helpdesk tickets that get escalated from APM team
- Take appropriate actions to resolve the tickets as quickly as possible
- Initiate updates to helpdesk study guides
- Take leadership on study programs or client accounts to define standards, lessons learned, support sales and be part of SME teams
- Work with APM to write study user guides
- Investigate issues and manage them through to resolution
- Provide peer-level training, mentoring of new hires and Jr. PM Staff, and give formal technical training sessions.
- May participate in Investigator meetings, bid defences, quarterly business reviews with clients; and support both client and qualification audits
- Implement system change requests if needed
- Other related duties as required by business need
Project management experience with IRT or EDC systems - mandatory - Strong customer service ethic
- Excellent written and verbal communication skills
- Experience with risk and financial management PLEASE SUBMIT YOUR CV IN ENGLISH!
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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