4 Temporary, Call / Contact Centres jobs in City Of London

We are looking for an IT Service Desk Analyst to join our IT Team located in Leavesden, Hertfordshire. As a member of the IT Service Desk team, your role will involve providing first-line technical support to Skanska UK employees. This position requires you to be logged into the telephone system and to log incoming calls and emails What you'll do:

• Log, track, and resolve incoming incidents and service requests from end users through telephone, portal, email, and walk-ins.
• Identify and implement any immediate corrective actions that can directly resolve or contain the issue. Utilize technical and problem-solving skills to resolve 70-80% of all incoming calls.
• Accurately record all call details in the IT Service Management tool, ensuring that all customer information is checked and updated as necessary.
• Monitor and escalate issues based on their severity as appropriate.
• Utilise diagnostic tools, frequently asked questions (FAQs), and knowledge bases to facilitate effective troubleshooting.
• Coordinate the allocation of second- and third-line issues to the appropriate teams to ensure prompt resolution.
What you'll bring to the role:
• Experienced in IT service support, which includes administering and providing support for the following:
• Microsoft Windows 11 operating systems
• Microsoft Office 365 and other Windows-based applications
• Additionally, have experience logging and updating calls using a service management tool.
• Possess well-developed communication skills, including a clear and concise style for both oral and written presentations.
  
  Skanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.