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Salary not available. View on company website.
JaJa Finance Ltd, City Centre, Manchester
- Onsite working
- Full time
- Permanent
Posted today, 1 Feb
Job ref: c9ab1b56263242e096d41f4120ac25aa
Full Job Description
Join our growing team as a Collections Support Agent, where you'll support customers through various financial situations; including arrears, over limits and persistent debt. This team supports customers through various channels such as voice, chat, email and more. Our goal; delivering exceptional customer experience. What You'll Do:
- Engage with customers to understand their financial situations and agree on sustainable payment solutions.
- Support vulnerable customers by tailoring your approach to their needs.
- Contribute to process improvements by sharing insights with the collections team.
- Manage multiple tasks across the customer journey while ensuring accuracy and compliance.
- Work towards individual and team KPIs and SLAs, ensuring best-in-class service.
Strong verbal and written communication skills in a customer-facing role. - Comfortable in a fast-paced, evolving environment.
- Experience with call centre technologies (e.g., diallers, customer portals).
- A problem solver with a proactive approach to challenges. Desirable:
- Experience in financial services, especially lending/credit cards and collections.
- Knowledge of collections regulations and compliance.
- Ability to navigate sensitive conversations around financial hardship.
The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever - Fully flexible remote hybrid working model
- Potential for part time working around other / family commitments
- Pension contributions
- Bonus potential
- Private medical cover
- 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
- 4x life insurance cover
- Employee assistance program Hours: 37.5 per week, Mon-Fri 9am-5:30pm (Future flexibility between 8am-8pm, Monday-Sat may be required) Salary: Industry Leading
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About this company
JaJa Finance Ltd
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