We consider all types of flexibility, including locations, hours and working patterns. We make health happen The purpose of the role of Sales Team Manager is to lead and manage a team delivering departmental and team Key Performance Indicators through target setting, providing regular sales adviser coaching and monitoring individual and team performance to achieve the AOP sales targets and business objectives. How you'll help us make health happen:

To manage the behaviour and attitude of the advisers on a day to day basis ensuring that they are motivated and focused. To effectively create an open team culture and environment that is conducive to achieving the team objectives
To conduct regular team meetings, one to one meetings and formal 6 monthly performance reviews ensuring that sales adviser performance is monitored against department objectives and role competencies
To mentor advisers to attain sales targets by giving regular feedback and setting relevant targets and objectives. To identify training needs of advisers not reaching department targets and Key Performance Indicators, taking remedial action by creating development plans and solutions.
To instigate and manage disciplinary action when appropriate in line with Bupa's Capability and Disciplinary Policy.
To recruit, train and induct new sales advisers into the department, setting them clear performance targets and objectives and then regularly monitoring their performance through the T&C system (as above).
To deliver ad hoc one to one coaching and team training on new processes, practices or system developments to ensure sales adviser performance is consistently enhanced and maximised. Also provide training to the team to ensure a thorough understanding of best practice assessments and full adherence to all regulatory requirements.
To manage complaint handling process within the team and to deal with all escalated adviser queries and referrals ensuring that customer satisfaction is maximised.
To proactively look to improve existing work practices and management practices in order to maximise the team's and departments performance and maximise sales opportunities.
To provide regular reports on the business activity and results and from this to develop action plans for the advisers

Telesales or call centre experience
Well developed communication and interpersonal skills
Employed with Bupa for a minimum of 6 months with performance standards and targets met during that period (internal only)
Positive attitude and self motivation
Strong relationship management skills and ability to build networks of internal and external contacts
Able to make important decisions within agreed parameters and day to day decisions without referral
Must be able to demonstrate knowledge and ability necessary for this role

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts