1 Call / Contact Centres jobs in Llanelli, Sir Gaerfyrddin - Carmarthenshire

Are you looking for an exciting new opportunity with a local government team that values your skills and development? Swansea Council's Highways and Transportation Department is seeking a dedicated and motivated Technical Support Officer to provide essential administrative support to our busy Highways Technical Support team in Clydach. You will play a crucial part in managing public enquiries, by telephone and email. Your focus will be on providing effective technical administrative support while dealing with a wide range of highway-related queries. You'll be the go-to contact for site-based staff and will manage various administrative tasks to ensure smooth day-to-day operations for the various teams.

• Strong administration skills and the ability to quickly learn new systems.
• Experience in customer-focused environments with the ability to communicate clearly and effectively.
• Excellent teamwork and communication skills.
• Proficiency in Microsoft Office and experience with databases (training provided for in-house systems).
• Previous administrative experience in a fast-paced office setting.
• A detail-oriented approach with the ability to follow established processes.
• Experience in working with public services or a technical support environment.
• Welsh language skills are desirable.
  
  Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors. Further details can be found at https://www.swansea.gov.uk/corporatesafeguarding
  
  £25,584 to £26,409 per year. Join our Highways team full-time and take on an exciting opportunity to manage customer highway enquiries., A permanent contract offering 37 hours per week.
• Generous benefits package, including:
• Generous annual leave.
• Family-friendly policies.
• Local Government Pension Scheme.
• Access to staff discount schemes.
• Excellent career progression opportunities within Swansea Council.
This is your opportunity to become part of a dynamic, supportive team and make a real impact on the efficiency and success of Swansea's Highways and Transportation services.