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FM Helpdesk Supervisor/Manager
Salary not available. View on company website.
CBRE, Inc., Spencers Wood, Wokingham
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 5 Apr
Job ref: 01c0aa7f3f6545c8b8f01a3c14d97097
Full Job Description
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Supervisor/Manager to join the team. Responsible for first line management of a small team of Helpdesk Advisors, ensuring calls are processed accurately and in a timely manner, in line with defined process. Ensure the Team are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan. Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented. Management of schedules to ensure appropriate and sufficient Helpdesk cover is in place, in line with contractual and customer requirements. Main Duties and Responsibilities:
- Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit.
- Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover o...
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
