LEAD HOUSEKEEPER

Stanmore, London, HA7

The post holder will work as an integral part of the unit team and to be responsible for the coordination of all patient facilities services, ensuring a clean, safe and comfortable environment.

The main elements of the role are ensuring the delivery of cleaning, together with other specified tasks to meet individual patient needs as determined by the Nurse in Charge/Clinical Service Manager/Hospital Director. The post holder will monitor quality standards, reporting deficiencies and recommending appropriate changes.

The Lead housekeeper will enhance the patients’ experience by ensuring that the unit is presented and maintained in a way which maximises the patients’ sense of comfort, safety and well-being.

The Lead housekeeper will work cooperatively with colleagues, as part of the team and perform additional duties as and when directed by the ward team, to enable staff to undertake direct patient care.

Key Skills

You will need good communication skills
You will be organised and able to manage own workload
You will be expected to organise stock using systems and communicating with admin
You will have good customer service skills
Maintaining the environment
Maintenance of equipment
Infection control

Key Responsibilities

To develop and maintain systems for the upkeep of patients’ bed areas, ensuring that the patients’ lockers, tables and chairs are cleaned and free of litter
To develop systems to ensure that the ward is safe and tidy at all times, ensuring that spillages are dealt with quickly and safely
Maintain adequate levels of stores to ensure the smooth running of the ward
Ensure the clinical environment is well presented, maintained and complies with Hospital cleanliness standards, to maximise the patients’ sense of comfort, safety and wellbeing
Communicate effectively with patients, carers, relatives and all members of multidisciplinary team
To ensure systems are in place to ensure that all paper towels and soap for hand hygiene are replenished, contributing to the prevention of cross infection within clinical areas
To ensure the personal privacy and dignity of patients whilst carrying out housekeeping duties
Actively contribute to meetings which involve aspects of the ward housekeeper’s role
Where changes have been agreed with direct inference on the ward housekeepers areas of responsibility to implement and monitor the changes
To identify deficiencies in standards and take appropriate action with the appropriate personnel. Keep the Hospital Director informed at all stages. Where initial resolution is not found discuss with Hospital Director for further action
To ensure all health and safety requirements are met, accidents are reported, recorded, and are aware of your obligation under Health and safety legislation
To liaise with relevant individuals regarding staff training and development, undertake actions necessary for the efficient operation of the ward
You will be responsible to ensure you are up to date with your mandatory training and personal development
You will be responsible to ensure you have completed your annual appraisal with your manager
Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, patients, carers and relatives
Take responsibility for your own personal development, ensuring mandatory training is attended and up to date. Identify learning and development needs and produce a personal development plan in conjunction with line manager
Be alert to any possible improvement to service and make suggestions as appropriate
Escalate concerns regarding colleagues through appropriate practice
Maintain professional boundaries and working relationships with patients and colleagues

Effort

You will be expected to put stock away on a daily basis, this include lifting boxes, pushing trolleys etc
You will be expected to work alongside administration team, to ensure ward is stocked sufficiently
You will be required work alone at times and be expected to work to own initiative

Additional Information

This job description is designed to assist post holders with understanding what is expected of them in their role. Pathfinder may ask them to undertake other duties, as required, which are not necessarily specified on the job description but which are commensurate with the grade of the post.

The job description itself may be amended from time to time in consultation with the post holder, within the scope and general level of responsibility attached to the post.

All post holders must take responsibility to ensure that they are aware of and adhere to the Hospital policies, procedures and guidelines relating to their employment regardless of their position within the Hospital.

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