The role contributes to JLR's purpose and vision of modern luxury by ensuring a seamless and welcoming experience for our employees, visitors, customers and partners across a select number of UK based manufacturing and non-manufacturing sites. You'll be required to carry out pre-defined tasks and functions as well as maintaining an 'added value' approach to the work and JLR. Key Accountabilities & Responsibilities:

Ensure a deep knowledge of the JLR sites in order to help customers understand the broad operation of JLR across our UK sites
Answering calls from internal and external customers through the switchboard and running access control reports
To fulfil and carry out the monthly on/off-boarding process
Will document and maintain working practices in line with the JLR way
Drive a continuous improvement approach within the reception and access control team

Customer service/hospitality background
Conflict resolution or similar
Excellent team working - HPT
Excellent verbal and written communication skills, and administration/IT - filing, MS-O365 applications
Switchboard/telephony skills & experience in access control