Platform Assistant

As a Platform Assistant Birmingham New Street Station, you will be responsible for ensuring trains depart safely and on time, and making sure customers benefit from exceptional service. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. As a Platform Assistant you will play a key role in the smooth day-to-day running of Birmingham New Street Station. It's a highly visible job, in which you'll be a friendly and informed representative of Network Rail and the British railway. Customers will look to you for accurate and timely information about services. We'll expect you to ensure trains depart the station safely and on time. You'll help to make sure everyone who uses the station does so safely and responsibly. That can include managing some challenging situations. Even when customers might be frustrated due to delays or disruption, you'll continue to provide excellent customer service. Whatever the weather; whatever your shift; your enthusiasm will shine brightly and because Birmingham New Street is a fast-paced, busy environment, you'll relish the challenge of thinking on your feet.

· The ability to speak and write English fluently · A track record of providing first class customer service · Excellent people skills – from listening and questioning, to building relationships · Good hearing and eyesight, with normal colour perception · Able to work shifts including nights and weekends · Meet the required benchmark for application screening questions · Must meet required online testing benchmark This role involves days, nights and weekend working, and is subject to drug and alcohol testing and passing of the relevant medical assessment. You must also be able to meet the required online testing benchmark score, in order for us to progress with your application.

Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We're an inclusive employer of choice and we welcome applications from everyone!, Central route is at the heart of Britain's railway. The route covers a major part of the national rail network and is a key commuter line in and out of Birmingham, with hundreds of thousands of passengers, and thousands of tonnes of freight carried within our route each week. Within our route is the Chiltern Main Line between London Marylebone and the West Midlands, the Snow Hill line from Stratford-upon-Avon to Worcester, the Cross City line in Birmingham, and lines to other cities including Wolverhampton, Coventry, Walsall, and Oxford. We are home to Birmingham New Street station, the busiest station outside of London with more than 170,000 passengers using it every day.

Salary: £30,685 Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.

• 28 days holiday entitlement (plus bank holidays)
• My benefits – our discounted online shopping site
• A range of discounted offers including, childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits
• Subsidies of up to 75% on rail and underground season tickets
• 75% discount on leisure travel
• A choice of contributory pension schemes
• 2 weeks paid reserve leave for our Armed Forces community
• 5 days volunteer leave
Want to look into the benefits further? Find out here