52 Customer Services jobs in Cardiff

We are looking for a Business Banking Operations Team Member to join our growing team. Our Business Banking Operations Team Members will provide operational support to our business customers.This will largely be through delivery of procedures supporting business banking customers and their requirements but there will also be the need to deal with routine queries relating to day to day business needs by phone, chat or email so strong communication skills are needed. Your responsibilities will include:

• Working with our SME customers to help resolve business-related questions and more complex servicing queries relating to business bank accounts and business transactions.
• Delivery of business banking related procedures
• Providing day to day support to business customers throughout the banking lifecycle.
• Knowing our Starling product suite so you can guide SME customer conversations, providing information on the features and benefits of products available to our business customers to help them get the most from their account and introducing them to the relationship team where necessary.
• Collating feedback from our business customers on new product features and improvements that would better meet their needs.
• Working with other teams in Starling to resolve any problems or questions relating to business banking.
• Proactively identifying opportunities for product and process improvement for business banking.
• Assisting in the development of new products and propositions for Starling SME customers.
  
  Experience supporting business banking customers - either in a contact centre, bank branch or relationship management role is preferred.
• Great relationship management skills.
• Strong customer centricity.
• Problem solving.
• Outstanding communication skills both verbal and written.
• Ability to work in a fast paced environment and quickly adapt to change.
• Good understanding of business banking customer needs
• Ability to work weekends and evenings.
  
  You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.
We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Starling Bank


• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships