49 Customer Services jobs in Chalgrove, Oxfordshire
Client Services Manager
Atlas FM, Oxford
- Full time
- Permanent
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Assistant Management Acco...
Fortis Living, Can be based anywhere.
- Part time
- Permanent
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Parts Sales Advisor
LKQ Corporation, Taplow, Buckinghamshire
- Full time
- Permanent
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Lead Food Manager
Sainsbury’s Group, Reading
- Full time
- Temporary
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Accounts Payable Speciali...
OpenTable, Inc., Can be based anywhere.
- Full time
- Temporary
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Work From Anywhere - Hote...
Best Days Travel, Can be based anywhere.
- Full time
- Permanent
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Remote Hotel Reservationi...
Best Days Travel, Can be based anywhere.
- Full time
- Permanent
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Remote Online Hotel Reser...
SeaBreeze Homes and Living, Can be based anywhere.
- Full time
- Permanent
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Virtual Scheduling Travel...
SeaBreeze Homes and Living, Can be based anywhere.
- Full time
- Permanent
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Hotel Reservations Agent ...
Best Days Travel, Can be based anywhere.
- Full time
- Permanent
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Internship - DevOps Inter...
Oracle, Reading
- Full time
- Graduate programme
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Logistics Planning Assist...
Kuehne + Nagel, Bicester, Oxfordshire
- Full time
- Permanent
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Stores Sales & Operations...
H&M, Oxford
- Part time
- Permanent
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Cleaning Team Leader
Emcor UK, Reading
- Part time
- Permanent
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Service Administrator
BMW Group, Taplow, Buckinghamshire
- Full time
- Permanent
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Fully Remote Hotel & Reso...
Best Days Travel, Can be based anywhere.
- Full time
- Permanent
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Retail Assistant - Abingd...
Asda Stores Ltd., Caldecott, Vale of White Horse
- Full time
- Permanent
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Work From Your Couch - Vi...
Best Days Travel, Can be based anywhere.
- Full time
- Contract
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Service Advisor
BMW Group, Terriers, Wycombe
- Full time
- Permanent
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Senior Assistant Rent Acc...
Fortis Living, Can be based anywhere.
- Full time
- Permanent
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Salary not available. View on company website.
Atlas FM, Oxford
- Onsite working
- Full time
- Permanent
Posted today, 6 Jan
Job ref: 3c7a61986c294fe3ac6cf8fbf1224e86
Full Job Description
We're seeking a skilled and client-focused Client Services Manager to connect strategic client goals with our operational teams. Acting as a key contact for client stakeholders across our client portfolio, you'll anticipate challenges, work with Tower Managers to develop solutions, and manage them through to completion. You'll lead the Soft Services Tower, ensuring all client and contractual standards are met, handling escalations, and implementing continuous improvements to enhance service delivery. This role is perfect for someone who thrives in managing Total Facilities Management (TFM) contracts, excels in building client relationships, and enjoys problem-solving in a fast-paced environment.,
- Strategic Alignment: Act as the link between the Client and Account Director's goals and the Operational Tower leads, ensuring alignment and proactive problem-solving.
- Client Consultation: Regularly liaise with clients to understand needs, identify risks, and plan solutions with Tower Managers in Hard, Laboratory, Soft, Continuous Improvement, Projects, and QSHE services.
- Issue Resolution: Handle client escalations and issues, ensuring timely resolution and keeping stakeholders updated throughout the process.
- Process Improvement: Conduct root cause analysis and trend identification to implement preventative measures and improve service quality.
- Performance Management: Support the Account Director by providing performance reports and ensuring high-profile administrative tasks are effectively managed.
- Line Management: Supervise Security and Cleaning Supervisors, conduct Tower audits, and ensure staff welfare is prioritised.
- Communication: Lead all internal and external communications related to the contract, ensuring clarity and accountability.
- Relationship Building: Build strong relationships with the client's FM & Estates team, fostering full ownership and accountability.
Qualification, Certifications and Training - GCSE in English and Maths or Equivalent Knowledge, Specific Role Skills and Experience
- Proficient in written and spoken English and numeracy.
- Knowledge of Maximo or other CAFM systems is an advantage but not essential as training will be provided.
- Good IT skills including Microsoft Office - (Excel and Word).
- Excellent communication skills - both verbal and written.
- Excellent customer service skills.
- HR- Disciplinary procedures
- Advanced knowledge and understanding of SFG20
About The Company Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It's simple. We know that buildings are better places to be when they are looked after by people who care. We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services. We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more. Atlas FM
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