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34 Full time, Customer Services jobs in Market Harborough, Leicestershire

Assistant Rental Manager

Salary not available. View on company website.

Alltruck Plc, Earl Shilton, Leicestershire

  • Full time
  • Permanent

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Posted today, 2 Apr

Trainee Sales Executive

Salary not available. View on company website.

Vindis Group, Northampton

  • Full time
  • Temporary

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Posted today, 2 Apr

Parts Advisor - Northampt...

Salary not available. View on company website.

Vindis Group, Northampton

  • Full time
  • Permanent

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Posted today, 2 Apr

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Assistant Cafe Manager - ...

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One Retail, Kettering

  • Full time
  • Permanent

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Posted today, 2 Apr

Child Maintenance Service...

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Child Maintenance Service, Leicester

  • Full time
  • Permanent

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Posted today, 2 Apr

Contact Centre Advisor L1

£24570

Calor, Earl Shilton, Leicestershire

  • Full time
  • Permanent

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Posted today, 2 Apr

Developer Support Special...

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AdvancedMD, Leicester

  • Full time
  • Permanent

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Posted today, 2 Apr

Administrator

Salary Not Specified

Outcomes First Group, Belgrave, City of Leicester

  • Full time
  • Permanent

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Posted today, 2 Apr

Customer Service Assistan...

Salary not available. View on company website.

The Coventry Building Society, Northampton

  • Full time
  • Permanent

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Posted 1 day ago, 1 Apr

Compliance Manager

Salary not available. View on company website.

AdvancedMD, Leicester

  • Full time
  • Permanent

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Posted 4 days ago, 29 Mar

Optical Assistant Apprent...

£16,163.4 a year

SPECSAVERS OPTICAL SUPERSTORES LIMITED, Wigston, Oadby and Wigston

  • Full time
  • Permanent
  • Apprenticeship programme

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Posted 4 days ago, 29 Mar

Training and Events Appre...

£14,722.5 a year

Institution of Chemical Engineers, Rugby

  • Full time
  • Permanent
  • Apprenticeship programme

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Posted 4 days ago, 29 Mar

Stakeholder Officer

Salary not available. View on company website.

Kier Group plc., Wellingborough

  • Full time
  • Permanent

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Posted 5 days ago, 28 Mar

Planner

£24570

Sureserve Energy Services Uk Limited, Northampton

  • Full time
  • Permanent

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Posted 5 days ago, 28 Mar

Apprentice Customer Servi...

£14,722.5 to £23,809.5 a year

Elcom Ltd, Wanlip, Leicestershire

  • Full time
  • Permanent
  • Apprenticeship programme

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Posted 5 days ago, 28 Mar

Finance Business Partner ...

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Hastings Insurance Services Limited, Humberstone, City of Leicester

  • Full time
  • Permanent

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Posted 6 days ago, 27 Mar

Customer Advisor Retentio...

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Hastings Direct, Leicester

  • Full time
  • Permanent

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Posted 1 week ago, 26 Mar

Recovery Coach Volunteer

Salary not available. View on company website.

Change Grow Live, Corby

  • Full time
  • Permanent

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Posted 1 week ago, 26 Mar

Weekend Showroom Host SEA...

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Marshall Motor Group, Knighton Fields, City of Leicester

  • Full time

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Posted 1 week ago, 26 Mar

JetVac Operative

Salary not available. View on company website.

Severn Trent, Leicester

  • Full time
  • Permanent

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Posted 1 week ago, 26 Mar
Close

Assistant Rental Manager

Salary not available. View on company website.

Alltruck Plc, Earl Shilton, Leicestershire

  • Onsite working
  • Full time
  • Permanent

Posted today, 2 Apr

Job ref: 54b09266802644d29b7153ee15cfdbc4

Full Job Description

Entering Alltruck as our Assistant Rental Manager, you will be responsible for managing all logistical aspects of the rental operation for a large diverse fleet of commercial vehicles operated by a large cross section of business clients, working always to demonstrate a yes can-do culture.
Working closely with the Vehicle Movements Coordinator you will ensure that our vehicles are delivered to our clients in a ready to rent condition ensuring that our customers expectations are met each time.
We also thrive on creating a culture where people can flourish so being able to motivate and develop the careers of your subordinates. Managing and supporting the team through effective 1:2:1's and appraisals or providing corrective coaching on a day-to-day basis is a vital part to being successful in this role.
It's a fast-paced environment so your ability to think on your feet and manage and influence others is key to the success in this role.
Your Responsibilities
+ Embed a robust ready to rent and yard check process for the rental department and ensure that this is continually monitored - Ready to Rent (R2R). Motivating and encouraging our team to achieve a high level of R2R vehicles.
+ For every rental agreement raised ensure that evidence of vehicle compliancy, a signed rental agreement and a signed vehicle check sheets exists for every hire / de-hire.
+ To be proactive in negotiating a bespoke solution to each rental request - seek first to understand the customer requirements and provide a solution that meets those requirements without sacrificing Alltruck's priorities of profit margin or company resources.
+ Negotiate with suppliers for third party resources where required e.g. cross hire vehicles and ensure the costs are closely controlled and purchase invoices are processed in a timely manner.
+ Assist the Rental Manager in general yard management. Vital that we make efficient and effective use of the space we have.
+ Be competent and capable to challenge customer demands where necessary and resolve any queries or instances of customer complaint in a positive and effective manner.
+ Work closing with the purchasing team to ensure that the onsite fuel tanks always hold an adequate stock and manage the reordering of fuel when necessary.
+ Support the Rental Desk Operative in the planning of both scheduled and unscheduled maintenance ensuring our fleet remains compliant.
+ Monitor and report on all vehicles off the road and take proactive responsibility to minimise downtime; vehicle availability is key to maintaining high levels of utilisation. Working with our workshops, body shop, and 3rd party suppliers to get vehicles back on the road swiftly.
+ Rental is central to supporting other departments in the business. Collaboration is key and therefore you will need to be able to work closely with.
+ Alltruck 2 to ensure disposals are made available and swapped out of the rental fleet in a suitable time.
+ Our Accounts team to ensure that all sundry trading costs are accounted and reconciled
+ Our Fleet team to ensure replacement vehicles are made available to customers when they need them. Finding solutions to problems that might seem impossible at first.
+ Have a big picture vision and understanding of Alltruck and how decisions impact the wider Alltruck team.
Please note: This is a generic role description and does not specify all the duties as may be required of the position.

+ Prior experience working within the commercial vehicle environment.
+ Experience in vehicle Rental Management would be advantageous.
+ Experience in managing a team in a fast-paced environment.
+ Proficient user of Microsoft Office packages.
+ Leadership and organisational abilities.
+ Full UK driving licence.
Desirable
+ Experience in driving/transport. Knowledge of legislation and requirements on the driving team. This is to help manage and support the driving fraternity.
To succeed, you will need to
+ Be a great communicator, both verbal and written.
+ Have strong interpersonal skills with the ability to motivate, coach and develop others.
+ To embrace Alltruck's can do' culture, taking responsibility and ownership.
+ Demonstrate keen attention to detail.
+ Take initiative and be proactive, always thinking ahead.
+ The ability to multi-task whilst under pressure.
+ Confident to collaborate and build excellent relationships with wider departments.
+ Considerate in your approach.
+ Passionate about driving your career.

+ A salary of £35,000 - £40,000 dependant on experience.
+ 25 days holiday rising to 28 during tenure with the ability to buy or sell holidays.
+ Life assurance.
+ Pension scheme.
Additional details:
This is a full-time, permanent role.
The working hours are Monday to Friday 8:00am to 5:30pm inclusive of a 60-minute unpaid lunch break (42.5 hours per week).
Participation would be required in the rota systems for Saturdays.

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