155 Full time, Customer Services jobs in Newcastle Upon Tyne

Ready to make an impact? If you?re someone who loves diving into the details, challenging the status quo, and helping to shape processes that really make a difference, we?d love you on our team. As an Internal Auditor in our Internal Audit Team, you?ll be at the heart of driving meaningful improvements across Home Group. From leading audit fieldwork and influencing the implementation of new or updated procedures to collaborating with colleagues at all levels, you?ll play a vital role in delivering real value to our organisation. With us, your work won?t just be about ticking boxes - it?s about creating positive change. What you?ll do

• Lead audit fieldwork, assessing processes, and ensuring compliance.
• Engage with colleagues across the organisation to identify risks and opportunities for improvement.
• Recommend innovative changes to strengthen controls and enhance efficiency.
• Present findings and assurance opinions to senior managers with confidence and clarity.
• Support consultancy and advisory services, offering insight and expert advice.
• Conduct investigations, including fraud assessments and value-for-money studies.
  
  You?re a Qualified Accountant (CCAB) or qualified Internal Auditor (IIA)
• Confidence in carrying out audit fieldwork and documenting findings
• Strong report-writing and communication skills, adapting to varied audiences.
• Experience in delivering difficult messages to senior management and able to agree actions.
• A keen eye for detail and enthusiasm for solving complex problems.
• Ability to prioritise tasks and meet deadlines under pressure.
• A collaborative mindset, ready to work with diverse colleagues across the business.
We?re sorry, but we can?t offer sponsorship for this role due to certificate limits. We do review this regularly.


• This is a full-time role, but we?re also open to considering part-time and flexible working options
• Our current working pattern is 2 days from our office in the centre of Newcastle upon Tyne and 3 days working from home
• You?ll manage your own diary, so if you need to work from home to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!
A place where you belong We do our best work when we can be ourselves. That?s why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA+, Women, and Disability, along with peers and allies, help us thrive. Together we make Home Group a great place to work!

Competitive salary, which is negotiable depending on qualifications and experience, with brilliant benefits,
• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39, and the option to buy five days more (subject to criteria).
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
• 800+ discounts or cashback on shopping, holidays, and more.
• We?re a top 10 UK Wellbeing employer, our tools and support are here when you need them!
• Grow your career with us, we?ll help you take the next step.
• Generous pension and 3 x salary life insurance. Check more benefits online!