Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
Ensuring care assessments, care and risk planning meets best practice and customers aspirations
Work with Recruitment Team to ensure sufficient current and future staffing levels
To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required
To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
Participate in the paid on-call rota, including weekends if required
Put in place measure to comply with CQC regulations and work to achieve the best care standards possible

Knowledge of CQC standards and CQC Compliance (essential)
Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
Full Driving Licence and access to a vehicle (preferred)
NVQ Level 3 Health & Social Care (preferred)