Promoting and supporting a first-class, professional reception and security service.
Ensuring team adherence to uniform and procedural standards.
Liaising with the BMA's event team to ensure a professional reception service.
Handling internal/external client issues and escalating when required.
Conducting administrative tasks and generating reports.
Managing the weekly rota for both reception and security teams.
Leading meetings with hosts/organisers to cover all details of functions.
Maintaining cleanliness and organisation of the reception area.
Developing the team through empowerment, support, and continuous training.
Ensuring compliance with health and safety regulations and conducting regular fire testing.
Managing internal and external bookings and liaising with various departments on conference requirements
Delivering a 5-star service and warm welcome to all visitors.
Monitoring customer feedback and producing appropriate action plans.
Ensuring the reception desk is always manned and provides a welcoming, clean, safe, and secure environment.
Supporting building management with ad-hoc duties as required.

An exciting opportunity has arisen at Anchor Group Services for a motivated and professional Front of House Manager to join the team on our prestigious contract with the British Medical Association (BMA).
Minimum 2 years' experience managing a team in a corporate environment or in a 5-star hotel.
Excellent customer care skills.
Experience in developing a strong sense of community and engaging with clients.
Immaculately groomed with a professional appearance.
Polite, tactful, diplomatic, and patient.
Organised, efficient, and able to work under pressure.
Excellent verbal and written communication skills.
IT literate in MS Office Suite (Word, Excel, Outlook).
Knowledge of the Data Protection Act (DPA), Access Control, and CCTV Systems.
Valid SIA security and CCTV Licences.
Fire Marshal and First Aid training preferred.
IOSH certification.

Access to Professional Development Qualifications via The Anchor Academy.
Full training provided.
Auto Enrolment Pension.
Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.
Free Employee Assistance Programme 24/7 including access to counselling.