Hastings Financial Services Limited (HFSL) has bold ambitions to be the best tech enable lender on the market and we have a unique opportunity for someone to be part of this journey.
Your key responsibility will be to oversee the vision and entire lifecycle of our digital products, from inception right through to launch.
You will manage performance on the digital journeys, analysing data to understand trends, impacts, or forecast future performance and make improvements.
Your responsibilities also include driving forward any initiatives you come up with - whether these are digital, marketing, operational, or something that touches multiple parts of the business.
You will also managed regulatory responsibilities associated with the role, including leading consumer duty.
At heart of everything we do is our customers. as a result, you will also take the lead on re-engineering our processes to drive efficiencies and great customer outcomes., At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

We are seeking someone who has a deep understanding of the digital change process with a strong user-centric focus, driven by a passion for delivering excellent customer experiences.
We would like someone with a good commercial acumen, driven by experience within product management.
This role involves working with multiple stakeholders across different business areas so strong stakeholder management and engagement skills are a must.
Our digital strategy is an key enabler to drive operational efficiency and growth enablement so you need to be someone who is motivated by new ideas and delivering genuinely transformational change.
Experience of working in financial services or consumer lending is also a big positive.

You'll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs). As part of our expansion, we're seeking an experienced Senior Digital Lead.