The Customer Service Manager is responsible for leading a Customer Service Team, to support sales and margin growth in line with strategic growth plans. What will your typical day look like?

Deliver a high level of customer service to drive profitable sales growth through service.
Lead the Customer Service Team, to deliver customer interactions across multiple channels to support sales and margin growth.
Lead and develop a customer service team to respond to customer requests for quotations and queries.
Set accountable performance measures for the Customer Service Team.
Work with the Account Manager and Business Development Managers to develop opportunities, generate work, and build pipelines to secure orders.
Foster a culture and processes that achieve business goals and objectives concerning customer service and profitable sales growth.
Manage all sales administration processes in compliance with internal procedures minimising exposure and risk.
Ensure that correspondence is being maintained in adherence with the customer's contractual terms and log and manage adherence to the governance.
Prepare regular reports of progress for internal use and use Customer Insight and Root Cause Analytics to manage customer issues.

HND, or an Equivalent Degree in Business.
Ideally you will have Account/Customer Service Management experience.
Ability to identify customer's needs and challenges.
Exceptional written and verbal communication abilities, with a proven track record of effectively conveying complex information.
Strong time management skills, consistently meeting or exceeding deadlines in high-pressure environments.
Highly driven and self-motivated, with a focus on achieving results and exceeding expectations.
Proactive problem solver, skilled in making informed decisions and finding innovative solutions.