We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

Ensuring safety and adherence to YHA standards and regulations, all while delivering engaging and enjoyable experiences.
Tailoring activities to meet the unique needs of our guests, actively seeking feedback to enhance service and retention.
Collaborating with group leaders to facilitate their roles and provide outstanding activity experiences.
Maintaining and ensuring the functionality of equipment, promptly reporting any issues to the hostel's management team.

A passion for outdoor activities and energy for the outdoors
Experience of working face to face with customers
Experience of working in a team - can help others to achieve a common goal
Experience in working with young people, whether through volunteering or paid roles (desirable)
Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHA's staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program