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Relationship Manager or Senior Relationship Manager
Salary not available. View on company website.
Liverpool Football Club, Liverpool
- Onsite working
- Full time
- Permanent
Posted 2 days ago, 6 Apr
Job ref: e50f3ca5e57b4d0aa1f2f67568481678
Full Job Description
In this hands-on role, you will work in collaboration with the business and wider HR team delivering highly sensitive and complex Employee Relation cases, development on Company Policy and HR Governance together with the management of the casual worker and permanent employment model. You will be responsible for developing and leading an efficient and effective service to deliver a customer focused service with a focus on supporting our HR Business Partner units and Line Managers. You will look for continuous improvement across our HR service function around ER and Policy. EMPLOYEE RELATIONS Responsible for Employee Relations (ER) and hands on day-to-day ER activity for all sites and departments of LFC. Delivering case management of ER cases on a variety of matters including complex and highly sensitive grievance, disciplinary, capability, absence, poor performance, flexible working arrangements up to and including Tribunals and ACAS. Report on ER data and identify trends suggesting and
implementing ER improvements in terms of process, policy, training and development including improving line management capability. Advise and upskill managers ensuring fairness and consistency in employee relations practices and strategies for managing line manager concerns and employee grievances. Represent the Club in appropriate internal working groups and networks such as Colleague representatives\\\' group. POLICY AND HR GOVERNANCE Own and develop HR Policy for the Club ensuring Policy is up to date as well as future proofed for changes and statute. Collaborate with wider HR Team and HR Business Partners on policy that requires development and implement any resultant solution(s). Ensure the Club are as progressive as possible in terms of new policy and processes. Ensure all touchpoints at the Club are up to date with the latest policy ie internal sites and that internal documentation is updated and version controlled. Ensure all policy is rolled out and relevant line managers are
upskilled and trained in their application and parameters. Identify any risks to the Club from failure in adherence to policy or impact of new policy on the organisational delivery and performance. CASUAL WORKER AND PERMANENT EMPLOYMENT MODEL Ensure there is a regular casual worker audit and that recommendations are delivered across the Club. Protect the employment status of the casual and permanent colleagues, and where necessary identify risks and plans to remedy. Manage and review the Occupational Health Policy and process to ensure a supportive and inclusive provision of service. Ensure the ER agenda and Policies are reflected in our approach on emotional and physical wellbeing (and support other areas of wellbeing where possible). You ll have a proven track record of ER and Policy management within a complex organisation with a casual worker and permanent employment model, ideally within a sporting or big brand environment. You will have in depth policy
writing experience to support business growth and comprehensive knowledge of HR policies and practices and UK employment law with the ability to articulate the impact on an organisation when legislative changes are introduced. With your excellent oral/written communication and influencing skills, you ll have proven track record of partnering with senior stakeholders together with motivating and supporting line management. Having proven attention to detail, you can work accurately under pressure dealing with highly sensitive and confidential organisation and employee data. You ll have strong commercial acumen with the ability to manage and balance risk. This is a full-time permanent role working 35 hours per week. Your main base will be our Chapel Street office in Liverpool City Centre, however due to the nature of the role, you will be expected to travel to all LFC sites. To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus
8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme. You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community. At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and
becoming an increasingly inclusive workplace for all. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. #
implementing ER improvements in terms of process, policy, training and development including improving line management capability. Advise and upskill managers ensuring fairness and consistency in employee relations practices and strategies for managing line manager concerns and employee grievances. Represent the Club in appropriate internal working groups and networks such as Colleague representatives\\\' group. POLICY AND HR GOVERNANCE Own and develop HR Policy for the Club ensuring Policy is up to date as well as future proofed for changes and statute. Collaborate with wider HR Team and HR Business Partners on policy that requires development and implement any resultant solution(s). Ensure the Club are as progressive as possible in terms of new policy and processes. Ensure all touchpoints at the Club are up to date with the latest policy ie internal sites and that internal documentation is updated and version controlled. Ensure all policy is rolled out and relevant line managers are
upskilled and trained in their application and parameters. Identify any risks to the Club from failure in adherence to policy or impact of new policy on the organisational delivery and performance. CASUAL WORKER AND PERMANENT EMPLOYMENT MODEL Ensure there is a regular casual worker audit and that recommendations are delivered across the Club. Protect the employment status of the casual and permanent colleagues, and where necessary identify risks and plans to remedy. Manage and review the Occupational Health Policy and process to ensure a supportive and inclusive provision of service. Ensure the ER agenda and Policies are reflected in our approach on emotional and physical wellbeing (and support other areas of wellbeing where possible). You ll have a proven track record of ER and Policy management within a complex organisation with a casual worker and permanent employment model, ideally within a sporting or big brand environment. You will have in depth policy
writing experience to support business growth and comprehensive knowledge of HR policies and practices and UK employment law with the ability to articulate the impact on an organisation when legislative changes are introduced. With your excellent oral/written communication and influencing skills, you ll have proven track record of partnering with senior stakeholders together with motivating and supporting line management. Having proven attention to detail, you can work accurately under pressure dealing with highly sensitive and confidential organisation and employee data. You ll have strong commercial acumen with the ability to manage and balance risk. This is a full-time permanent role working 35 hours per week. Your main base will be our Chapel Street office in Liverpool City Centre, however due to the nature of the role, you will be expected to travel to all LFC sites. To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus
8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme. You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community. At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and
becoming an increasingly inclusive workplace for all. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. #
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