Household Claims Technica...
Admiral Group Plc, Adamsdown, Caerdydd - Cardiff
- Full time
- Permanent
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Household Claims Technical Manager
Salary Not Specified
Admiral Group Plc, Adamsdown, Caerdydd - Cardiff
- Onsite working
- Full time
- Permanent
Posted 5 days ago, 1 Feb
Job ref: eadd59f6d40b4e39a90812d8c541516a
Full Job Description
The role of Technical Manager within the Household Claims department is one that requires significant level of expertise and experience in a field relevant to the processing of domestic property insurance claims. This includes, but is not necessarily limited to, the following:
- Buildings surveying.
- Loss adjusting, including major losses.
- The handling of domestic property claims involving multiple stakeholders
- Claims involving substructure repairs, such as subsidence or environmental claims.
- Drying & restoration
- Building contractors, including building repair network management, Technical Managers will work to a brief that is informed by their expertise and guided by the needs of the business. The specific brief is therefore subject to change over time; however, the main duties will be comprised of the following:
- Provide referral advice and action plans to claims handlers, following up to ensure all relevant points are complete.
- Contribute to the cultivation of technical expertise within the department by taking part in training, coaching and other development activities for members of the Household Claims department.
- Offering support to department complaint handling efforts.
- Direct, hands-on claims handling, where required.
- Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
- Contributing to our department risk management activities
- Travel, to include claim & supplier visits will be required.
- Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required.
- Supporting internal and supply chain auditing activities.
- Support compliance with relevant policies and procedures
- Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement.
- Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results.
- Maintain commercial market awareness of the household market and associated categories.
Essential - Proven track record in one or more of the areas of expertise listed at the top of the advert
- Attained professional qualifications, such as Dip/Cert CILA/CII, CIOB/RICS
- Detailed understanding of principles of insurance, risk management and claims handling
- Regulatory and legislative knowledge
- Technical / property claims management background (including major loss adjusting, surveying, claims handling)
- Excellent analytical skills
- Training & coaching experience Desirable
- Experience of managing domestic household supply chain relationships
- Experience in claims audits
- In-depth knowledge of household supply chain partners in UK market
- Risk mitigation assessment skills
- A high level of literacy and numeracy
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to work for in the UK.
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Admiral Group Plc
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