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Salary not available. View on company website.
Bevan Brittan, Leeds
- Onsite working
- Full time
- Permanent
Posted today, 2 Feb
Job ref: c87e359316a64719b4371fac0fb50a15
Full Job Description
We are recruiting a CRM System Executive to help us manage and develop our new Client Relationship Management (CRM) system. We have recently implemented the Peppermint CRM system, which is built on Microsoft Dynamics 365. It is integrated with Introhive (an ERM system), our Finance system (3E) and our marketing and events systems (Vuture and Zoom Webinar). This position requires technical expertise, attention to detail and the ability to work collaboratively with the BD & Marketing Team and the wider firm to support data-related activities., The CRM Executive will be responsible for: CRM system management
- Maintaining the accuracy of our database by adding, editing and cleansing data
- Processing change requests accurately and efficiently
- Conducting internet searches to verify and enhance contact and organisation data
- Streamlining CRM processes and automating tasks where possible
- Helping to ensure compliance with GDPR CRM system development
- Contributing to the development and delivery of our CRM system roadmap
- Engaging with key stakeholders to identify future requirements
- Learn CRM development skills so that you can support in developing the system Data analysis and reporting
- Analysis of CRM system data to support client acquisition, retention and development
- Creating and managing insightful data reports and dashboards BD & marketing support
- Assisting with marketing list creation and management
- Provide CRM system support for email marketing and events
- Help the BD & Marketing Team to analyse engagement and ROI from marketing campaigns Collaboration and support
- Ability to work effectively with internal teams on data projects
- Provide CRM system training and support
- Manage the CRM system email inbox and respond to user queries, When we ask colleagues what makes Bevan Brittan a great place to work, the most popular thing they say is "the people". The overwhelming consensus is that we make time for each other. We welcome questions and support each other. Naturally, we look for new colleagues who align with our values. Supported to be your best Hybrid working We operate a hybrid working model based on the needs of our clients, teams and people. Our core business hours are 9am - 5:15pm Monday to Friday, but we're open to our people working more flexibly around those times and welcome a conversation with you if you have any questions about this. We try to offer you the flexibility to work your week in a way that suits you. Learning, Development & Progression We're committed to supporting your professional and personal development needs.This means that we offer a range of tailored training courses and you will have lots of opportunity to learn from those around you. We actively encourage progression and this is reflected in our annual review and promotion processes. You will be supported by your line manager to achieve your full potential. Wellbeing As a Bevan Brittan employee, you'll have access to a variety of services that support your wellbeing. We've pledged our commitment to The Mindful Business Charter and lots of our people contribute to our Wellbeing Responsible Business strand, which organises an annual calendar of wellbeing events and initiatives.
- We are looking for someone with a passion for CRM within a professional services environment
- 2+ years' experience of working with a CRM system / marketing database
- Experience with our ERM system (Introhive) and marketing system (Vuture) would be advantageous
- Strong Excel skills including pivot tables and vlookup formulae
- Experience of data management
- Good communication skills
- Strong organisational skills Key characteristics
- Strong analytical and problem-solving skills
- Attention to detail and a proactive approach to identifying and resolving issues
- Ability to manage own workload and deadlines
- A positive 'can do' attitude
Bevan Brittan is a leading commercial law firm. Alongside our recognised expertise in housing, local government, and health and social care, we are specialists in the construction, energy and resource management, higher education and financial services sectors. Supported by our valued business services professionals, our award-winning and growing legal teams provide almost 2,000 organisations with commercial, corporate, property, finance, regulatory, employment and litigation (commercial and clinical negligence) legal and advisory services. As a responsible business, we embrace four values: Relationships, Reputation, Responsible and Results. These give us a sense of purpose. They influence the decisions we make and how we work with each other. Importantly, they motivate us to deliver meaningful outcomes for our clients and the communities that we're part of. Consistently recognised as one of The Times Best Law Firms and highly ranked across the legal directories, we are proud of our hard-earned reputation. Our 2023/24 financial results confirmed both revenue and profit growth for an eleventh consecutive year, ensuring our ability to continue investing in our people. Looking to the future, we're targeting ambitious growth and success. And we're looking for the best people to be part of it. - A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
- Discretionary bonus scheme
- Generous pension scheme
- Private medical insurance through Vitality
- Biennial private health assessment through Nuffield Health
- Life assurance
- Access to Employee Assistance Programme
- Cycle to work scheme Embracing our differences and valuing inclusion Our shared aim is that everyone is welcome and can feel comfortable being themselves at Bevan Brittan. To support this, we actively value and promote equality, diversity and inclusion in everything that we do. You'll be empowered and supported through our employee led networks, diverse colleagues, and a broad range of firmwide initiatives. Recognising the unique contributions that a diverse workforce can bring to our business, we encourage applications from people of all backgrounds. We take great pride in being a Disability Confident Employer. If you need any adjustments throughout the recruitment process or have any questions, please get in touch with our recruitment team by emailing Acting responsibly, now and for the future To us, being a responsible business is second nature; a core part of Bevan Brittan's identity. Our colleagues are heavily involved in shaping and delivering activity across the four pillars of our : Community Engagement; Environmental Sustainability; Equality, Diversity & Inclusion; and Wellbeing. Our people deliver pro bono legal work for charities and not-for-profit organisations. We play an active role in our local communities and donated £100,000 across our four regional office charities last year. We are also proudly carbon neutral. We've achieved the UN's Climate Neutral Now accreditation and our environmental sustainability plan focuses on achieving our net zero carbon target by 2040. Collectively, the four pillars ensure we look after our colleagues' wellbeing; offer an environment in which everyone can progress on merit, give something back to the communities in which we work; and protect the environment. Connect The information on this website is of general interest about current legal issues and is not intended to apply to specific circumstances. It should not, therefore, be regarded as constituting legal advice. Bevan Brittan
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