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Health Research Authority, City Centre, Manchester
- Remote working
- Full time
- Temporary
Posted 1 week ago, 14 Apr
Job ref: 008346acefa941fcae1e739c12663e5a
Full Job Description
They postholder will be part of a highly successful team working as part of the RSP within the HRA. The role is a critical part of the Programme, and the role holder will act as SME for Service Transition, acting as a liaison point between the RSP team and the wider business community, both internal to the HRA and external for any system transition related workstreams. They will also liaise with the suppliers and partners, regarding planning transition processes of ongoing and future transitions of new services transitioned to BAU.
The postholder will be expected to work with Head of Service Delivery in designing and implementing the correct, ITIL based, service transition processes for Service Go Live, ensuring their integration into the existing BAU support processes and to ensure that requirements of the Service Design are realised in operations., The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service delivery framework set by Head of Digital Service Delivery, encapsulating all digital applications/systems and services designed and serviced by HRA. The role will incorporate acting as lead for Service Transition practice within IT Service Management portfolio and coordinate transition activities across projects, suppliers and operational teams.
The role will be expected to work across all the specialist stages of Service Lifecycle involving
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services.
We welcome applications which represent the rich diversity of our community. This includes:o ageo disabilityo ethnicityo gender identity and expressiono religion or beliefo sexo sexual orientationo other diverse characteristics
We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
The postholder will be expected to work with Head of Service Delivery in designing and implementing the correct, ITIL based, service transition processes for Service Go Live, ensuring their integration into the existing BAU support processes and to ensure that requirements of the Service Design are realised in operations., The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service delivery framework set by Head of Digital Service Delivery, encapsulating all digital applications/systems and services designed and serviced by HRA. The role will incorporate acting as lead for Service Transition practice within IT Service Management portfolio and coordinate transition activities across projects, suppliers and operational teams.
The role will be expected to work across all the specialist stages of Service Lifecycle involving
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services.
We welcome applications which represent the rich diversity of our community. This includes:o ageo disabilityo ethnicityo gender identity and expressiono religion or beliefo sexo sexual orientationo other diverse characteristics
We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
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www.jobs24.co.uk/job/service-transition-manager-124935203