Customer Relations Manage...
Salary not available. View on company website.
ADVINIA HEALTH CARE, Harwell, Oxfordshire
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 20 Mar
National Sales Manager - ...
Salary not available. View on company website.
Harley-Davidson, Inc., Oxford
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 19 Mar
New Business Account Mana...
Salary not available. View on company website.
TE Connectivity Ltd., Swindon
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 19 Mar
Rental Account Manager
Salary not available. View on company website.
Arjo, Oxford
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 19 Mar
Recruitment Event
Salary not available. View on company website.
Spicerhaart, Swindon
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 16 Mar
Business Development Mana...
Salary not available. View on company website.
Informa PLC, Milton Heights, Oxfordshire
- Full time
- Permanent
Apply on company site
Posted 3 weeks ago, 14 Mar
Retail Manager
Salary not available. View on company website.
BMW, Oxford
- Full time
- Permanent
Apply on company site
Posted 3 weeks ago, 14 Mar
Sales Manager
Salary Not Specified
Dee Set, Oxford
- Full time
- Permanent
Apply on company site
Posted 4 weeks ago, 7 Mar
Territory Sales Manager -...
Salary Not Specified
Dee Set, Oxford
- Full time
- Permanent
Apply on company site
Posted 4 weeks ago, 7 Mar
Field Sales Representativ...
Salary Not Specified
Dee Set, Oxford
- Full time
- Permanent
Apply on company site
Posted 4 weeks ago, 7 Mar
Territory Sales
Salary Not Specified
Dee Set, Oxford
- Full time
- Permanent
Apply on company site
Posted 4 weeks ago, 7 Mar
Area Sales Manager
Salary Not Specified
Dee Set, Oxford
- Full time
- Permanent
Apply on company site
Posted 4 weeks ago, 7 Mar
Salary not available. View on company website.
ADVINIA HEALTH CARE, Harwell, Oxfordshire
- Onsite working
- Full time
- Permanent
Posted 2 weeks ago, 20 Mar
Job ref: 98600a6a06894ae7bffe2318f8b7ab9e
Full Job Description
Work closely with the Home Manager and home team to achieve or exceed occupancy and average weekly fee targets.
Work closely with the National Sales Manager & Marketing teams to devise a robust marketing plan and submit agreed key KPI reporting.
To be a key point of contact for customer enquiries, managing the enquiry/referral process from generation to closure to include: show rounds, assessments, discussion of care services to meet the resident's needs, and answering customer queries.
To manage and ensure that the customer experience and journey remains consistent in its quality and empathy, and that all actions are carried out promptly.
To promote and raise the profile of the home in the local community through generating newsworthy stories, and by identifying targeted advertising opportunities. Take a lead on local marketing activities, developing and delivering a programme of community engagement, and working in partnership with the home to deliver successful events in line with KPIs to encourage footfall into the home.
To develop and run home events to attract key stakeholders and prospective clients to show case the home and its key USP's.
Providing guidance, training and support for the homes team members to ensure effective customer engagement and consistent sales experience.
Raise the positive profile of the home in the local community through external business development, building and maintaining a contact list of key local stakeholders - including taking a presence at any relevant local external events that enable networking opportunities with key care referrers.
Establishing a Health Care Professional database of key contacts alongside establishing and operating an engagement strategy to promote bed vacancies to drive an increase in targeted and specific referrals.
Ensuring the home has a presence on all LA contract bed frameworks to establish, maximise and covert all block and spot bed purchasing opportunities.
Identify and build partnerships and working relationships with key referral partnerships i.e Trusted Care, Autumnia etc.
Here At Advinia Healthcare we are looking for a Customer Relations Manager at our Oxford Manor Care Home in Didcot. This role will be reporting directly into our Group National Sales Manager. We are looking for a dynamic, high energy and results driven individual with sector experience who has a proven successful track record in filling new build care homes. A fantastic opportunity in a beautiful new state of the art care home where there is a high potential to earn based on a lucrative incentive scheme. The successful candidate needs to be self motivated and have experience in both enquiry generation and conversion.
Key facts;
The successful candidate needs to have a good understanding of Bishop Cleeve and the surrounding area with excellent Health Care Professionals, Community Contacts and Commissioning Manager contacts to hit the deck running.
Single site role with potential to move to multi site if successful in the filling the home.
The Home Manager is incredibly experienced, commercially focused and very supportive in outreach programmes and driving occupancy.
The successful candidate needs to be a strong communicator with excellent presentation skills and can handle and over come objections to increase admissions into the home.
Highly competitive monthly commission scheme - paid per admission
Quarterly bonus scheme - occupancy growth target
Flexible pay - Wagestream
Free DBS
Comprehensive benefits package
Work closely with the National Sales Manager & Marketing teams to devise a robust marketing plan and submit agreed key KPI reporting.
To be a key point of contact for customer enquiries, managing the enquiry/referral process from generation to closure to include: show rounds, assessments, discussion of care services to meet the resident's needs, and answering customer queries.
To manage and ensure that the customer experience and journey remains consistent in its quality and empathy, and that all actions are carried out promptly.
To promote and raise the profile of the home in the local community through generating newsworthy stories, and by identifying targeted advertising opportunities. Take a lead on local marketing activities, developing and delivering a programme of community engagement, and working in partnership with the home to deliver successful events in line with KPIs to encourage footfall into the home.
To develop and run home events to attract key stakeholders and prospective clients to show case the home and its key USP's.
Providing guidance, training and support for the homes team members to ensure effective customer engagement and consistent sales experience.
Raise the positive profile of the home in the local community through external business development, building and maintaining a contact list of key local stakeholders - including taking a presence at any relevant local external events that enable networking opportunities with key care referrers.
Establishing a Health Care Professional database of key contacts alongside establishing and operating an engagement strategy to promote bed vacancies to drive an increase in targeted and specific referrals.
Ensuring the home has a presence on all LA contract bed frameworks to establish, maximise and covert all block and spot bed purchasing opportunities.
Identify and build partnerships and working relationships with key referral partnerships i.e Trusted Care, Autumnia etc.
Here At Advinia Healthcare we are looking for a Customer Relations Manager at our Oxford Manor Care Home in Didcot. This role will be reporting directly into our Group National Sales Manager. We are looking for a dynamic, high energy and results driven individual with sector experience who has a proven successful track record in filling new build care homes. A fantastic opportunity in a beautiful new state of the art care home where there is a high potential to earn based on a lucrative incentive scheme. The successful candidate needs to be self motivated and have experience in both enquiry generation and conversion.
Key facts;
The successful candidate needs to have a good understanding of Bishop Cleeve and the surrounding area with excellent Health Care Professionals, Community Contacts and Commissioning Manager contacts to hit the deck running.
Single site role with potential to move to multi site if successful in the filling the home.
The Home Manager is incredibly experienced, commercially focused and very supportive in outreach programmes and driving occupancy.
The successful candidate needs to be a strong communicator with excellent presentation skills and can handle and over come objections to increase admissions into the home.
Highly competitive monthly commission scheme - paid per admission
Quarterly bonus scheme - occupancy growth target
Flexible pay - Wagestream
Free DBS
Comprehensive benefits package
Copy the direct link to this job
www.jobs24.co.uk/job/customer-relations-manager-124794937