Hours: Monday to Friday 37 hours per week, with alternate Tuesday evenings and Saturday mornings required.

Location: Norwich and occasional travel around Norfolk when required

Salary: £24,301 per annum

Annual Leave: 25 days (includes 5 set office closure days- 2 in the summer and 3 at Christmas) plus bank holidays

Pension: 4.5% contribution

Norfolk Citizens Advice is seeking a dedicated Adviser to join our team.

Do you thrive on making a difference in people’s lives?

We invite talented individuals who share our visions and values to apply for this rewarding opportunity.

The Role:

Your role will involve offering advice and support to clients through face-to-face interactions, phone calls, emails and webchat and various issues such as housing, debt, benefits etc.

Be a part of an organisation dedicated to making a positive difference in the lives of those in need. You will support our clients in delivering high-quality advice. Your efforts will directly contribute to empowering individuals and communities.

Main Responsibilities:

· Provide clients with high-quality benefits advice by demonstrating excellent listening skills to address key issues

· Deliver good client outcomes

· Follow AQS (Advice Quality Standards)

· Keeping systems up to date and accurate at all times

· Meeting any given targets

· Supporting volunteers in their local office on occasion, full training will be provided

· Managing referrals

· Hours 37 hrs per week Monday to Friday, with alternate Tuesday evenings and Saturday mornings required

What we’re looking for:

· A sincere understanding and empathy for the challenge’s individuals may encounter

· Excellent IT and organisational skills

· Proven ability to manage and prioritise own workload and meet deadlines

· Communication skills: whether it’s through face-to-face interactions, phone calls, emails, or web chat.

· Ability to build rapport and relate to a wide range of people

· Good telephone manner

· Driving licences and access to a car is desirable

Satisfactory clearance of a Disclosure and Barring Service check (DBS) and relevant employment checks is required.

We are a strong supporter of equality, diversity and inclusive practices.

The closing date for applications will be the end of business on Sunday 6th October 2024. (We reserve the right to close this early should we need to)

Interviews to be held Thursday 10th October 2024

Please click the 'apply' button