1178 - Outpatient Receptionist

This role is 12 months fixed term/secondment opportunity working 09:00 - 17:00 Monday-Friday, This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary will remain as an apprenticeship salary as this position is fixed term., Acting as first point of contact for patients, families/carers and professionals, ensuring a welcoming and calm environment by presenting a courteous, pleasant and professional image at all times.

Registration and Reception of patients arriving for outpatient appointments

To input or amend demographic, personal details of patient attendances to the hospital using the EPR system to provide the Trust with an up to date record of patient activity and information.

Introduce patients to the clinic area and assist in their non-clinical enquiries.

Input Clinic Outcome Sheets onto the PAS and arrange appointments for patients as directed by the clinical staff, ensuring patients are given/sent timely appointments.

Ensure that any data created, edited, used, or recorded within their area of responsibility is accurate in order to maintain the highest standards of data quality.

Ensure confidentiality at all times, answer telephone calls and relaying messages in a timely and appropriate manner, referring clinical queries to the relevant staff member.

To track casenotes using the electronic tracing system in accordance with Trust policy and procedure.

To provide front sheets and patient identification labels if necessary.

Assisting with the duties of other outpatient clerical staff where appropriate.

To be flexible to the needs of the service/Department and Trust.

Ensuring the security of the department is maintained and any possible risks are reported.

We are seeking to recruit a well motivated individual to work in our busy Outpatients Department where you will carry out a full range of duties in order to provide an effective and efficient service. As an Outpatient Receptionist, you will be the first port of call for patients coming into the Hospital for Outpatient appointments. With good communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels either by telephone or face to face. You will be able to work on your own initiative, prioritising your workload and paying attention to detail at all times whilst working under pressure and to tight deadlines. You will be a good team player with a flexible approach to work, pleasant personality and positive outlook.

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.