ABC Receptionist Supervisor

The role of the ABC Outpatients Reception Supervisor is a very busy but enjoyable role and you will work within a team of supportive staff members including three other Supervisors, a Team Leader and Team Manager. Working Trust wide - Pinderfields (PGH), Pontefract (PGI) & Dewsbury Hospitals (DDH) and CDC, the primary base will be DDH. We have one full-time vacancy within our Team. The post is based within Mid Yorkshire Hospital NHS Trust and you will be expected to provide cross-site cover on all sites, as per service requirement. You will be required to use multiple IT systems and will need to have a professional appearance. This role is very rewarding and a great opportunity to be part of the wonderful work carried out by our Teaching Trust. As a Teaching Trust we encourage staff development and welcome staff who are wishing to progress their careers further. Please note, the working pattern for this post is 5 over 7 days including evenings and weekends., The post holder will report directly to the Reception Team Leader, and be responsible for the provision of an efficient service for the department within the Mid Yorkshire NHS Teaching Trust. The post holder will work as part of a team, and will also provide support and supervision to receptionists within the service/department. They will also play a key role in ensuring data quality and accurate records are up to date at all times. The post holder will also ensure the effective day to day running of the administrative function through the identification of tasks and delegation of workload. The role is a supportive role to Receptionists working within the team, but also involves a high level of Administrative work and Tasks, along with Reception duties at times. The administrative work will include areas such as staff 1:1's, Appraisals, Mandatory Training reporting, Staffing Rota's, interviewing, Staff Training, working closely with other departments and staff members, including the General Public. It does involve extensive use of Computers and many IT systems used within the Trust. The post will also cover other areas this will include the new Day Case Unit at DDH and the new CDC unit within Wakefield.

• If shortlisted please be advised that Interviews will be held at one of the Trust sites and Face to face only
  
  We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce. We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care. We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently. We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience. We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.