Accommodation Facilities Assistant

The Accommodation Services team seek to recruit two Accommodation Facilities Assistants to assist in the proactive management of student accommodation. The role will directly support colleagues, students and external customers which will help build the overall customer experience and operation of the University.

The team provide a professional property management service to University owned Accommodation across our Frenchay and Glenside Campuses. Supporting students that live in University Accommodation, enabling them to feel a sense of belonging to the UWE Bristol community. We understand the part students play and model healthy and inclusive behaviours.

The role will be to assist the Senior Accommodation Managers and Accommodation Managers in the provision of facilities services and Health & Safety management to student residences. Providing practical and administration support and ensure continuous improvement of processes in relation to accommodation management, to enable a high level of customer service and satisfaction.

Communication skills will be essential for this role, as you will be a friendly face around the accommodation area so you will need to be confident to chat to students and answer questions to build a professional relationship and get the best from them. You will need to have an organised and flexible approach, working in the busy Accommodation environment.

This role is physically active and will require you to be out in the accommodation for a large proportion of your working day. It will require physical effort such as standing for long periods, walking distances, climbing stairs and supporting internal and external cleaning teams. Manual handing training will be provided.

Knowledge of IT systems or complex databases as an end user would be advantageous. Skills or an interest in buildings, property management or property legislation would be valuable., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

It is an exciting time to be joining UWE Bristol: our recently launched Strategy 2030 sets out an ambitious programme of significant transformational projects to enhance the student experience.

Accommodation Services provide a home to over 5700 students living within our portfolio and in nominated City properties. This role will help deliver a high-quality service within a customer-focused environment which operates 24/7/365.

Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with Student Life and connecting students to the services offered by the wider University.

In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

Accommodation Services work between 08:00 - 19:00 seven days per week. This post is a full time role, working 37 hours per week Monday to Friday between 10:30 - 18:00.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK's most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We particularly encourage applications global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit., This is a full-time, one year fixed term post, working 37 hours per week.

This post is available on a job share basis for applicants wishing to work part time.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.

This post requires basic DBS clearance.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.