Account Manager

Salary Not Specified

Recurly, City of Westminster

Full time
Permanent
Onsite working

Posted today, 22 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: fa137549f65c4efea17527f9187d7a93

Recurly

Full Job Description

Own and manage renewal relationship with customers : identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
Work closely with the Customer Success Manager on your largest accounts
Lead pricing strategy and negotiations while working closely with Revenue Operations, Finance and Legal to ensure all contracts meet customer and Recurly requirements
Engage with customers to facilitate and persuade plan upgrades and feature upsells
Proactively notify Finance of past due accounts, contractual clauses that impact revenue recognition and provide proactive management of customer usage to drive expansion
Achieve and exceed renewal and expansion quota by managing all aspects of the contract renewal and upsell process for an assigned set of customers
Prospect within the customer base to identify and execute on opportunities to expand the Recurly footprint
Identifying at risk merchants early in the renewal process and reselling the value of Recurly to prevent churn
Create and manage renewal, upsell and professional services opportunities in SFDC with excellence in forecasting
Provide renewal notification and accurate quotes at least 90-120 days in advance prior to subscription end date
Partner and collaborate with internal cross-functional counterparts such as Customer Success, Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Recurly and our customers

Natural curiosity and the desire to win together with our customers
6+ years of experience in a quota carrying sales role selling software or cloud based applications
Proven experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management and pipeline generation and selling to multiple constituents in the same cycle.
A track record of success in driving consistent activity, pipeline development and quota achievement
Experience in determining customer requirements and presenting appropriate solutions
Proactive, independent thinker with high energy/positive attitude
Ability to thrive in fast-paced startup environment
"Roll up your sleeves attitude" and willingness to be a relentless collaborator, excellent teammate and process innovator
Desire to never stop learning or growing
Excellent verbal and written communication, presentation, and relationship management skills
BA/BS degree or relevant experience, Natural curiosity and the desire to win together with our customers
Minimum of 7 years of SaaS experience in renewals, sales, account management, customer success or equivalent customer facing role
Ability to thrive in a challenging and fast paced environment with a positive outlook and professionalism
Team player who enjoys jumping in where needed with high energy, enthusiasm, and curiosity to learn
Someone who will own the outcome by being mindful about finding the balance between the customer centric approach and achieving your renewal and sales goals
Highly organized with strong attention to detail
Excellent verbal and written communication, presentation, and relationship management skills
Experience with SFDC or similar CRM system preferred
Desire to never stop learning or growing
BA/BS degree or relevant experience
Additional languages e.g. German, Dutch, Hebrew, Swedish.
Subscription industry knowledge and deep vertical expertise

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023.

Attractive and competitive salary
Comprehensive Benefits Package including Pension, Life Insurance, Healthcare, Dental, Vision, Phone allowance, Cycle to Work Scheme
Hybrid working environment (Office and Home)
Convenient work location and modern office space
Free lunch provided in the office three times per week
25 days paid holiday in each calendar year in addition to usual public holidays
Generous parental leave
Learning and Development, Education Assistance program, As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

Account Manager

Full Job Description

Relevant jobs