Account Manager, Advertising Inside Syneos Health Why Work Here

The primary purpose of this role is to act as the key day-to-day client partner, bringing a proactive, solutions-oriented approach to managing and delivering digital and global-to-local projects. You will take ownership of ensuring timely, high-quality, and profitable delivery while driving innovation and excellence within the team. By collaborating effectively with both internal and external stakeholders, you will set priorities, meet objectives, and align teams around common goals. Supported by an Account Director, you will help shape the future of client partnerships., CLIENT SERVICES MANAGEMENT:

• Demonstrate a proactive, purpose-driven partnership approach
• Manage tactical and administrative processes
• Play an active role in strategic development of accounts
• Proficient in managing client expectations and ensuring successful project delivery.
COMMITTED TO CUSTOMER ALWAYS:
• Demonstrate proactive partnership with purpose
• Driven by and eagerness to learn more, achieve more
• Collaborate to deliver insight-based solutions
• Communicate with clarity
STRATEGIC THINKING AND LEADERSHIP:
• Proactively align client goals and KPIs to ensure project success
• Identify new business opportunities through strategic thinking
• Lead day-to-day client communication, providing progress reports, updates, and strategic insights.
COMMERCIAL ACUMEN:
• Able to develop accurate budget proposals for 0k-200k+ sized projects, accountable for monitoring time and costs throughout project delivery
• Responsible for all client communication and financial reporting (invoicing, reconciliation, red flags (with senior support), request for change orders
• Contributes to monthly revenue reporting, is building an understanding of agency and account revenue targets and financial KPIs.
OWNERSHIP & ACCOUNTABILITY:
• Is the day-to-day champion of the brand, internally and externally
• Demonstrates reliable project delivery on time and on budget and effective management of resources.
• Recognize the impact of decisions on revenue, client retention, and agency reputation.
COLLABORATION:
• Actively contribute to strong team dynamics and helps to unite stakeholders around common goals
• Mentor more junior level team members and ensure they feel supported. Similarly support senior staff by managing up
GROWTH MINDSET:
• Utilize sector knowledge to recommend commercially relevant solutions.
• Hungry to be an expert in client's business, continuously seek ways to add value client projects.
• Identify projects for organic growth opportunities
INNOVATION MINDSET:
• Actively seeks and proposes creative solutions for routine tasks.
• Eager to apply novel thinking to client challenges
  
  Degree Educated
• Experience at AM level
• Strong healthcare communications experience
• The ability to coordinate multiregional client teams - globally and locally
• Working knowledge of the ABPI Code of Practice and the ability to ensure adherence to it
• Strong written communications skills
• Proficient skills in Microsoft PowerPoint, Microsoft Word and Microsoft Excel
• A solid understanding of the digital landscape, how to run digital projects and an interest to harness new technologies such as Gen AI
• Strong financial acumen
• The ability to develop and effectively communicate project timelines.
• Attention to detail and good proofreading skills
• Proactivity - the ability to anticipate client requirements
• Solution focused - proactive suggestion of ideas and recommendations
  
  At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
The diverse European healthcare environment requires a specific approach to communications. The European market provides multiple challenges to the pharmaceutical industry, emerging biotechnology and medical technology firms who develop, launch, and commercialise drugs and devices. Deep and varied local and international insights, experience, capabilities and footprints are required for impactful healthcare communications in Europe because of the high diversity in local regulations, health systems, market dynamics, key stakeholders' perceptions, as well as cultural nuances and languages. A next-generation agency group that offers the perfect combination of global size and unprecedented capabilities with European and local expertise. As a part of Syneos Health, a global biopharmaceutical accelerator integrating clinical development, real-world, late-stage and full commercialisation, we serve the complex European healthcare market with tailored communications solutions for our customers' clinical and commercial success. Work Here Matters Everywhere | How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled), Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients' lives around the world. Selecting us as an employer secures a career in which you're guaranteed to: Collaborate with passionate problem solvers Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Be empowered and thrive Here, there's no shortage of challenging work, learning and opportunities. Evolve in a growing, global company that is always looking for ways to work smarter and more efficiently. Over deliver and out-perform Challenge the status quo in a highly competitive and ever-changing environment. Be agile and take initiative to find new solutions reflective of the high-quality standards we and our customers expect. Help change lives We take our work seriously. Each day, you'll contribute to improving patients' lives around the world by shortening the distance from lab to life. It's powerful and fulfilling work.