Account Manager - National Hotels & Luxury Retail

The role will involve managing and cultivating existing business within luxury hotel groups and specialist retail accounts predominantly within and around the London arena. A passion for driving growth as well as developing a pipeline of sustainable and profitable new accounts is required which will be harnessed through your ability to work autonomously and manage your portfolio using your commercial knowledge and expertise. We are looking for someone who has a passion for the drinks industry, has a solid knowledge in spirits and has experience in the Luxury on-trade arena to deliver customer service excellence and understand their clients' needs. Whilst the role is remote, you will be expected to spend 3-4 days per week in trade, meeting your clients, liaising with brand partners or prospecting new portfolio opportunities. In return, you will be part of a friendly and supportive team who embrace each other's opinions, respect each other's experience and openly share best practice so we can succeed together and enjoy the benefits of our wonderful hospitality industry along the way. Your unique contribution

• Develop existing accounts using a strategic approach to identify growth opportunities whilst ensuring key stakeholder relationships continue to grow and prosper. A strong ability to prioritise as well as a customer service excellence will be critical to success
• Prospect and cultivate new business through research & networking across the trade to reveal all potential relevant and profitable opportunities and turn these into long-term, profitable, and sustainable accounts for Speciality Drinks
• As an Account Manager you will oversee the end-to-end process from client onboarding, order placing & system integration through to invoicing and final payment. Whilst there are a number of teams who will manage each function, you will work closely with key business stakeholders, both internally and externally with a solution-focused attitude to support the overall delivery ensuring our first-class customer service is upheld
• Continually develop and grow your understanding of the Spirit and Champagne categories, trends and new product launches, to ensure you can add value and insight to your customer base through top class knowledge and recommendations
• Adopt a consultative approach to deliver real value for your customers through brand introductions; arranging training sessions with our brand ambassador; access to exclusive products or any other relevant support requests
• Work towards achieving annual targets set on several key measurable objectives to achieve desired results for Speciality Drinks business through relationship building, strategic planning and successful tendering
• Showcase a 'can-do' attitude to support your immediate and wider team offering a proactive and supportive contribution to our One Team approach
  
  A proven track record in a customer facing role within wholesale spirits or brand company.
• Experience of selling luxury and/or specialist products
• In depth spirits and Champagne knowledge
• WSET advanced certificate desirable
• Proficient IT skills - Microsoft Package: Excel, PowerPoint and Word
• Good presentation skills and excellent attention to detail
• Strong organisational skills
• Self- motivated and results driven.
• Flexible, reliable, and hardworking
• Able to communicate well with others and strong interpersonal skills.
• Commercially astute
• 'Team' mentality
• Presentable and professional, always
  
  Founded in 1999, we were one of the first multi-channel, multi-market global drinks distributors and remain leaders in our field. Our retail arm The Whisky Exchange operates a multi-award-winning website selling over 5000 whiskies, spirits, liqueurs and Champagnes to over 65 countries around the world. We have a division that creates brands and distributes them around the world; another division that wholesales to the finest bars, restaurants and hotels; we boast an industry-leading auction site. We organise the UK's leading whisky show. We pride ourselves on our imagination, creativity and ability to source and sell fantastic spirits from across the globe.
Being part of the Speciality Drinks Group means you'll be working with some of the very best people in the drinks industry and be part of a fast-growing team that is passionate about everything we do. We're a business built on people and look after everything in-house - from website development, design and marketing to technology, customer service and global distribution. We're looking for bright, motivated, creative people who share our passion for excellence, innovation and delivering great customer service. In return we can offer an exciting, fast-moving, varied environment with great opportunities for career progression. Could it be you? The opportunity At Speciality Drinks we take great pride in building a strong and cohesive team that has led to the success of a multi-award-winning business over the last 14 years, and are now looking to further grow our team to support the business within the luxury arena.

Fun Stuff Staff Discount at The Whisky Exchange | Tastings | Product Education | Access to Events | Cycle to Work Scheme Serious Stuff EAP | Great Parental Leave Policies | Life Cover | Private Medical Insurance Feel Good Stuff S&R Initiatives | Career Development | Responsib'All Day | Employee Networks | Flexi Work | 25 Days Holiday (plus Bank Holidays) We're committed to diversity and inclusion. We promote diversity and inclusion throughout our business. In our teams, we proactively foster a diverse work force and an inclusive culture - an environment where we can truly be ourselves. We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.