Account Operations Director

Salary not available. View on company website.

CBRE, Inc., City of Westminster

Full time
Permanent
Onsite working

Posted 2 days ago, 1 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: eba0f323d64b465cbd59fb66ea1b8618

CBRE, Inc.

Full Job Description

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
Act as a key business partner to put in place initiatives and start process improvements.
Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
Manage client services support activities to drive the productivity of client-facing professionals.
Direct the business operations activities regionally. Develop partnerships with internal departments management.
Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
Support client and CBRE teams with ad-hoc requests for support.
Have an understanding of CBRE contract deliverables and KPIs, and provide advice and support as required
Have an understanding of vendor contract management, KPIs and commercial agreements, and assist in audit and measurement of their deliverables.
Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
Significantly improves and changes existing methods, processes, and standards within job discipline.

Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring,
appraising, and rewarding performance and retention is preferred.
Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Expert organizational skills and an advanced inquisitive mindset.
Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Account Operations Director to join the team in London supporting our Global Account within the Financial and Professional Services Sector. The successful candidate will be responsible for all FM and Operations activity and be a strategic partner to the wider account and client teams., About CBRE Global Workplace Solutions:

Account Operations Director

Full Job Description

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