Adaptations Caseworker

The caseworker is a critical role which provides an essential service to our disabled households in Leeds, through the rehousing pathway that in turn will result in efficiency gains through better use of our current adapted housing stock and a move should promote their health and wellbeing. The service on offer is customer centred and tailored to every individual customer based on their circumstances, ability and rehousing support needs., Job Purpose: The Health and Housing Service aims to promote the capacity of vulnerable disabled people to live independently: either in their existing homes, through the provision of adaptations, or to facilitate a move to more suitable housing through a priority award for re-housing. The service also leads on partnering work with the health authority to minimise delayed hospital discharges by helping people to secure suitable housing options. The post holder will be expected to contribute to wider service priorities, as required, relating to facilitating moves to alternative housing options and minimising delayed hospital discharges. The main responsibility will be to provide administrative support and assistance to the Occupational Therapist team and enable additional housing options work that in turn will result in efficiency gains through better use of our currently adapted stock. In addition, you will be expected to liaise with various agencies such as Adult Social Care, Children's Services and other partner agencies. The post holder must at all times carry out responsibilities within the City Council's Policies and Procedures, in particular the Council Policies on Equality and Diversity and Health and Safety. Responsibilities

• To carry an active caseload of customers who are tenants of LCC who have disabilities and need to be rehoused to more suitable accommodation.
• To support the OT team assess the needs of adults and older people with non-complex needs in their own homes and to recommend suitable adaptations and re-housing options.
• To check the potential adaptability of existing housing stock for disabled customers.
• To assess customers in their current properties that cannot be adapted and be the key contact whilst the customer is in the re-housing process.
• To maintain accurate information using the appropriate systems in place.
• To participate in training and development activities of other members of staff as necessary to ensure up to date knowledge and skills.
• To undertake duties appropriate to the post as required by the Occupational Therapist.
• Be capable of effectively managing your own time and prioritise workload.
• To attend meetings when requested or in the absence of the Occupational Therapist.
• To provide written reports when requested or in the absence of the Occupational Therapist.
• Responsible for maintaining positive and effective working relationships with internal services, external agencies and organisations.
• To actively support customers including children and vulnerable adults in identifying suitable properties and placing bids as appropriate.
• To manage the collection and use of data on adaptation work carried out in homes managed by the Council.
• Work to ensure that BME communities and the wider community needs and concerns are properly addressed as part of a longer-term regeneration approach to the area.
  
  As a Case Worker, you will bring to the role:
• Good customer service focus and improved outcomes for the disabled persons
• Work towards reducing numbers of properties adapted through rehousing.
• Effective management of own case load
• Able to develop excellent relationships with customers, multiple teams and services., This is a challenging but rewarding role that requires a mixture of hands-on communication skills combined with a good general service knowledge and confidence in using different ICT software., Ability to communicate, negotiate and motivate effectively through all mediums - face to face, over the phone and in
• Ability to deal with people showing a variety of emotions including
• Ability to record, collate and analyse information accurately using information technology and manual
• Ability to work on own initiative, prioritise own workload and meet target
• Ability to prepare and present reports to Area Managers and Board Members clearly both verbally and in written
• Demonstrate commitment to customer focused
• Able to utilise Microsoft Office to gather, collate and analyse statistical information and reports
Knowledge Required
• Knowledge of the current Housing Act, Homeless Legislation and the Childrens Act
• Knowledge and understanding of Equal Opportunities law and policy.
• Awareness of safeguarding policy and practice.
• Awareness of other agencies to whom customers may be referred to for more specialist advice.
• Knowledge of and commitment to excellent customer service and continuous improvement
• Knowledge of LCC Financial Regulations Rules and Procedures
• Knowledge of measurement of quality and monitoring of performance indicators
• GCSE or Diploma level education or equivalent achieved through experience may also be
• Understanding of Delivering Housing Adaptations for Disabled.
Experience Required
• Experience of writing and reports
• Experience of working in a multi-agency partnership environment
• Experience of working in a busy team environment
• Experience of developing and delivery of organisational change
• Experience of achieving key target deadlines in a climate of conflicting priorities
• Management of staff resources in a debt recovery environment
• Experience of Business acumen and commercial awareness
• Committed to Community Cohesion
• Can evidence strategic
• Experience with adaptations and dealing with associated housing options in social
Behavioural & Other Characteristics Required
• Commitment to working with homeless and other people in housing need.
• Commitment to adhere to the Council's Equal Opportunities Policy
• Willingness to adhere and take personal responsibility under the Council's Health and Safety Policies
• Willingness to engage in training.
• Able to focus on getting the job done and makes things
• Take responsibility for own continuous personal
  
  The vision of the Health and Housing Team is to 'create opportunities for disabled and vulnerable people to live in quality, affordable, safe and stable housing across all tenures'.
The Health and Housing Service aims to promote the capacity of vulnerable disabled people to live independently: either in their existing homes, through the provision of adaptations, or to facilitate a move to more suitable housing through a priority award for re-housing. Health & Housing is a multi-disciplinary team of professional officers brought together to work using the full team's skill sets to provide Housing solutions for our client base. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.


• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements.
• a clear career pathway and continuing professional development opportunities.
• a range of staff benefits to help you boost your wellbeing and make your money go further.