Administration Team Lead

We are looking for someone with excellent communication skills, a compassionate and friendly nature, and an aptitude for great customer service. You will have the ability to work in a demanding environment and be committed to offering the best possible care to patients and excellent support to our clinical team.

To lead, manage and develop the Reception team to deliver the highest quality service and support to patients and colleagues while meeting the goals and objectives of the practice. To implement agreed policies and consider the introduction of new services to ensure the quality and efficiency of services we deliver., To lead, manage and develop the Reception team to deliver the highest quality service and support to patients and colleagues while meeting the goals and objectives of the practice. To implement agreed policies and consider the introduction of new services to ensure the quality and efficiency of services we deliver.

We are a friendly, busy, rural, dual-site practice serving approx. 9,100 patients in the catchment areas of Reepham and Aylsham in Norfolk. Our vacancy is for a part or full time Receptionist/Call Handler with enthusiasm and commitment to provide exceptional customer service to our patient population. Applicants should be motivated, flexible and able to travel between the two sites.

Previous experience of working in a GP surgery or medical setting is desirable but we welcome applications for candidates who have exceptional customer service and administration skills.

You should have previous experience of working both face to face and on the telephone with the public. There will also be a requirement to use the Practice IT systems.