Administrator

The purpose of this role is to support PCH's Housing with Support team in the delivery of effective services to our residents living in supported housing. The role also provides occasional cover for the Communities team in the delivery of Resident Involvement and Community Development activities.

The role will be responsible for providing administration services; including the recording and monitoring of contract and service delivery data, resident feedback and performance measures. With the aim of achieving highly efficient and effective service delivery, service improvement, community cohesion and meeting residents' needs and aspirations.

The post holder will assist the Housing with Support Team to improve and maintain their records on resident needs, property health and safety checks, contract monitoring and resident feedback.

Our ideal candidate for this role is someone who:

Is a highly efficient and effective administrator with a can-do approach.
Can empower colleagues to collate monitor and report on their work by designing, populating and reporting on a range of performance monitoring and measurement tools.
Deliver an office management service for the team, including managing and ordering stock, dealing with finance systems (including petty cash), dealing with document and image storage and filing.
Provides an excellent standard of customer services by dealing with telephone and face to face enquiries, signposting customers and dealing with messages for colleagues.
About Plymouth Community Homes

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons