Assistant Product Manager

Assists in the development, coordination and monitoring of products/channels. Interprets complex processes and analysis, anticipating stakeholder needs., Join our General Insurance Claims Feature Team, a group of experts who craft and deliver experiences for nearly 2m home insurance customers through various channels. As an Assistant Product Manager, you'll collaborate with feature teams to find opportunities, drive change, and ensure safe and compliant delivery. As an Assistant Product Manager, you'll work collaboratively within and across feature teams to optimise colleague and customer journeys. This will support our ambitious objectives of growing the impact of our already market-leading digital proposition. This is an exciting role, blending both 'run the product' and 'change the product' responsibilities. You'll support the business with ongoing adoption and utilisation whilst you work with them to find opportunities to improve the product. This rewarding opportunity allows you to see the full change life cycle from idea to a feature in production, delivering business value for General Insurance. Day to day, you'll be:

• Directly shaping features, writing user-stories and leading the delivery of changes to the General Insurance Claims journeys ensuring the changes deliver business value
• Supporting the wider feature team and General Insurance stakeholders to ensure that the journeys we deliver are unlocking value to ensure a joined-up customer experience
• Ensure we're putting the customer at the centre of everything we do and that our journeys are well-controlled and deliver great outcomes
• Analysing a growing flow of data and working with the business teams to proactively seek opportunities to improve customer, and colleague experience.
  
  Crafting and optimising customer and/or colleague journeys, or other digital products
• Working collaboratively across teams to ensure effective controls are in place which deliver great customer outcomes
• Analysing data and identifying journey improvement opportunities and solve complex problems
• Influencing others through excellent written and verbal communication to be able to share ideas, proposals and issues to a range of senior colleagues.
• Working on a variety of competing priorities day to day
• Experience in general insurance would be really useful but not essential
• Progressing change governance deliverables, so experience of this could be advantageous
  
  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies