Assistant Store Manager

We're on the lookout for an Assistant Store Manager to join our team in Falmouth. Reporting directly to the Store Manager, you'll play a pivotal role in the retail management team, ensuring smooth daily operations and an exceptional shopping experience for our customers. Your key responsibilities will include:

• Leading the team as Duty Manager in the absence of the Store or Deputy Manager.
• Driving sales performance and achieving key KPIs.
• Inspiring and motivating your team to create a fun, customer-focused environment.
• Managing recruitment, stock control, and pet care centre standards.
• Collaborating with the management team to deliver a seamless retail experience.
We'll provide industry-leading training to equip you with the skills and knowledge to deliver exceptional service and care for both customers and their pets.


• At least 6 months of supervisory/management experience in a retail environment.
• A passion for retail and a track record of achieving great results.
• The flexibility to work a 7-day shift pattern, including weekends.
• Strong communication and leadership skills to engage and inspire your team.
• A willingness to complete 6 months of training covering customer service, health & safety, and pet care.
  
  At Pets at Home, we're passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions., About our Pet Care Centre
The Pets at Home pet care centre in Falmouth is more than just a workplace-it's a thriving community. With a team of 19 members, including a Store Manager, Deputy Manager, Assistant Manager, and two keyholders. Our team is diverse and free-spirited, with a mix of university students and full-time colleagues of various ages and interests, fostering a friendly and inclusive environment. Located just a short walk from Falmouth's bustling town centre, our pet care centre is surrounded by shops, cafes, and restaurants, making it easy to grab lunch or relax after work. Falmouth is renowned for its stunning waterfront, Gyllyngvase Beach, and rich maritime history, providing endless opportunities for outdoor activities and cultural experiences. With excellent transport links and a welcoming atmosphere, the Falmouth pet care centre offers an inspiring place to work and grow.

We reward our management team with a comprehensive package designed to support your well-being, including:
• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.
Join Us! Pets just see people-they don't discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don't perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.