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Associate, Client Implementation Manager

MUFG, City of Westminster

Associate, Client Implementation Manager

Salary Not Specified

MUFG, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 6 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: a5a63346a64b490e9b9b12c400fb02c6

Full Job Description

  • The Client Implementation Manager responsible to deliver end to end global/regional implementation projects which cover all aspects of Transaction Banking(TB) products for our clients;
  • The role holder support to drive strategic priorities of the TB business to achieve optimal time to revenue and promoting positive culture;
  • Cultivate and nurture strong, trusted relationships with clients and internal stakeholders through effective communication, understanding client's treasury and business needs, and ensure customer satisfaction with implementation journey., The role holder will be assessed in accordance with their employing entity's performance framework and process with relevant input obtained from the dual hatting entity as relevant.
    • As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.,
  • The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.
  • Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.
  • The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.
    • We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them! Our Culture Principles
  • Client Centric
  • People Focused
  • Listen Up. Speak Up.
  • Innovate & Simplify
  • Own & Execute

    Ability to work independently and employ logical problem-solving skills to Identify, remove, and own any blockers that may affect a successful implementation to deliver a best-in-class customer experience;
  • Consistently deliver best in class implementation, integration and documentation experience for clients and internal stakeholders in most efficient and globally consistent approach;
  • Deliver enhanced client experience through consultative approach which contribute to streamline their business workflow, optimise customer's investment such as in treasury management system (TMS) and enterprise resource planner (ERP);
  • Excellent communication skills, with experience of adapting style and approach to global audience and message to be delivered to both customers and internal stakeholders.
  • Fluent in industry standard in corporate and bank communication messaging(such as ISO20022 standards, SWIFT for Corporates), knowledge in latest digital development(e.g. RestAPI) and testing processes and methodologies.
  • A subject matter expert in digital channels and underlying systems and processes and payment landscape regionally, with a global awareness., Proven experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery is essential.
  • Excellent Time Management skills to ensure prioritisation of key deals and tasks to maintain the required project timelines is essential.
  • Demonstrate vast experience working in customer facing roles through strong track record in client centricity is essential;.
  • Experienced in participate or lead change which improves business effectiveness in sustainable ways., ISO20022 format standards(MT, MX messaging)
  • Working knowledge in connectivity protocol(HTTPS, SFTP, SWIFTnet)
  • Basic understanding in encryption(PGP) mechanism
  • Project management methodologies(agile, PRINCE2, PMP, etc)
  • JIRA, MSOffice suites
    • Preferred:
  • XML, Excel VBA, Python

    Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
    • With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Mitsubishi UFJ Financial Group ("MUFG") is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group's operating companies include, but are not limited to, MUFG Bank, Ltd., Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.

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