B1 / EO PPI Team Manager

This successful candidate will become a B1/EO Team Leader in the Payment Protection Insurance (PPI) team based in Exeter.
The work of the PPI Team is focused on the timely distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a significant piece of work for the Insolvency Service which directly supports our objective of maximising returns to creditors.
The overall purpose of this role is to provide leadership to an administration team who distribute funds to bankruptcy creditors. You will play an active role in the delivery of Key Performance Indicators (KPIs) and the wider Insolvency Service leadership space.
The team sit within the Insolvency Service’s Business Services Division. The wider team deal with a variety of work, including the payment of redundancy money, processing financial payments, responsibility for the making of bankruptcy and debt relief orders and the customer service telephone line.
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!, This is an exciting role in our Business Services Directorate. As a Team leader you will manage a team dealing with distributing funds to creditors in insolvency cases.
Responsibilities
Your duties will include, but are not limited to:
+ Line management of a team of administration case officers.
+ Managing throughput of cases within the team to achieve targets and meet Key Peformance Indicators (KPIs).
+ Undertaking audit activities to provide assurance that casework is being progressed in a timely manner and to standard. Ensuring lessons are learned when errors are identified.
+ Perform regular performance conversations with team members and deal with attendance and performance management where required.
+ Following guidance and protocols prepare and approve cases for payment and distributing funds to creditors.
+ Providing general support to the wider team and other business areas when this is needed.
+ Delivering continuous improvement to ensure the service delivered is efficient, presents value for public money and meets customer needs.
This is an operational post, and you may be asked to cover duties in other business areas or move between teams., We'll assess you against these behaviours during the selection process:
+ Developing Self and Others
+ Delivering at Pace
+ Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
+ Developing Self and Others, We will test your behaviours and experience as part of the sift process, and if successful, you will be invited to a short interview where we will test your behaviours, experience and strengths. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.
Expected timeline (subject to change)
Sift – w/c 9/12/2024
Interview – w/c 6/1/2025
Location - Met Office, Fitzroy Road, Exeter EX1 3PB
Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Use of AI
Candidates must ensure that their applications, including personal statements and behaviour examples, are truthful and factually accurate. Please note, that plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Transforming Workplaces
The Insolvency Service is currently delivering an exciting five-year transformation project that started in April 2022 which will define our future direction supporting a gradual migration to a Regional Centre model combined with smarter ways of working. As part of this, transforming our estate will align us with the government modernisation programmes making The Insolvency Service a great place to work.
We are letting you know about our future plans because if you are joining the Insolvency Service and are recruited into an office over the next five years that is not one of the Regional Centres, you will be expected to move to one of the Regional Centres in the future. This move would not attract financial assistance.
The 11 Regional Centres are : Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham and Stratford.
Hybrid Working
Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via Insolvencyrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records., A candidate can raise a complaint to the Insolvency Service if they think that:
They have been discriminated against under the Equality Act 2010.
There have been procedural irregularities at any stage of the recruitment process.
If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance: insolvencyrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive you can then contact the Civil Service Commission.
All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of the recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved.
Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles (appointment on merit through fair and open competition). However, complaints must first have been raised with Government Recruitment Service.

+ Experience of managing colleagues and the ability to engage and motivate the team. to deliver positive business outcomes.
+ Strong communicator who is to be able to provide clear and concise messaging including delivering difficult/unpopular decisions.
+ Build and establish positive relationships with a team and a range of stakeholders.
+ Good organisational skills and the ability to ensure targets are achieved across the team as a whole.
+ The ability to quickly gain an understanding of the work of the team, to be able to provide guidance and technical support.
+ Being flexible, proactive, and able to work with minimum supervision.
+ Have a motivation for learning, excellent organisational skills and good time management enabling you to meet deadlines.
+ An ability to work within internal guidelines and a legislative environment.
+ Able to monitor team progress against targets to esnure Key Performance Indicators (KPIs) are acheived This includes helping colleagues and being flexible when urgent work needs to be completed. It also involves taking early mitigating action when targets are at risk.
+ A keen eye for detail and strong problem solving skills to ensure work is delivered to standard and support the delivery of business outcomes .
+ Experience of using Outlook, Word and Excel.
Expected office attendance is in line with the hybrid working policy. Occasional travel to other sites may be required.
Part time and Job Share - minimum of 16 hrs p/w

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
As part of the application process, you will be asked to complete a 500 word personal statement and will be assessed on your behaviours. Further details around what this will entail are listed on the application form.
Your personal statement should be no more than 500 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria and our values within the person specification.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

£24,283
£24,283 - £26,935 Please note that negotiations for the Insolvency Service 2023 and 2024 Pay Awards are still ongoing. We will update this information in future adverts once the pay awards are finalised.
A Civil Service Pension with an employer contribution of 28.97%
GBP, Alongside your salary of £24,283, Insolvency Service contributes £7,034 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:
+ flexible working arrangements and flexi-time
+ full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
+ in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
+ competitive maternity, paternity and parental leave
+ 5 days paid leave for learning and development
+ 5 days paid for volunteering
+ a Cycle to work scheme
+ staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
+ a Civil Service Pension with an average employer contribution of at least 28.97%
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk